- Mexico - Mexico City Office
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Mexico in 2018 as our first step in to Latin America. Our Mexico office is located in the Polanco area of Mexico City and our expanding team is a key contributor in helping us deliver growth throughout the market.
About the Role
Responsible for debtor aging, ensuring timely collection of payments, either through direct contact with customer, review the customer portal or local Sales/Account Manager.
Support the business by understanding customer disputes, assist with issues related to PO, Billing, payment discrepancies, Cash posting and other customer queries and take actions to prevent delinquent payment
Analyze aging of receivables and initiate calls to, as well as receive calls from customers if required
Review accounts and set targets, Collection plan / strategy at the beginning of month
Co-ordinate with customers and cash application team for remittance advise
Holding regular calls with various stakeholders to keep them updated
Identifying held orders and taking actions to resolve
AR ledger reconciliation to ensure all payments and credit notes are applied
Prepare and publish reporting like overdue commentaries, cash flow forecast, credit note provision
Maintain and update Desktop procedures and customer specifics in bilingual
Research deductions for a portfolio of retail accounts within a specified timeframe & in accordance with Company policies
Establish and maintain effective functional working relationships with external customers and internal sales team to drive business decisions.
Maintain Excel spreadsheets with monthly reconciliations.
Be able to use critical thinking skills to analyze and dispute claims.
Prepare documentation for internal departments and Audit compliance.
Assist with maintenance of the database of all customer contracts/agreements when input is required in this area of expertise.
Understanding of basic promotional concept, shipping, and routing guides.
Uses the software tools available to drive efficiencies in the charge-back analysis process.
Help with the input of new processes to drive better proficiency.
Respectfully dispute invalid chargebacks with customers and track status of re payments on such claims.
Prepare documentation to request credit or repayment.
Present findings at bi-weekly account review with management.
Ability to work independently and organize/prioritize large volumes of data
Proficiency in English and Spanish language (written and verbal)
Proficient in Excel and Microsoft Office
Complex problem solving and logical reasoning skills
Two years’ experience in Collections & deduction/charge-back analysis role (preferably in retail)
Customer service Skill
Preferably experienced in SAP S4 Hana
The position responsibilities outlined above are not to be construed as all encompassing. Other duties and responsibilities may be required and/or assigned as necessary.
FT Dyson Benefits
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.