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Adoption Specialist


Information Technology
Malmesbury - United Kingdom

About us

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.   

Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success. 

Our Digital Workplace Services team 


The Digital Workplace Services Team in which this role is aligned exist to: 

  • Deliver world class Service Desk, End User Computing, Collaboration, Legal, Payroll, Dyson Institute and HR IT Services to Dyson’s global employees (circa 15,500 users) 
  • Ensure ITIL aligned governance and standards are followed 
  • Drive continual improvement into the Digital Workplace services space in line with Dyson’s growth 
  • Deliver a roadmap for all Digital Work place services to drive transformation required to support Dyson’s blueprint 
  • Establish and maintain strong relationships with the business, ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues. 

About the role

Reporting to the Collaboration Manager, you will play a key role in ensuring our collaboration technologies are supported and adopted across departments and regions.   


You will be responsible for: 

Evangelising collaboration technologies:

  • Provide expertise and guidance on the potential use of collaboration technologies within the business 

  • Communicating and guide users to adopt best practices for use of all approved collaboration technologies 

  • Designing and deliver training in multiple forms (self-assistance documentation, video training, in-person training, knowledge articles, etc) for all employees in your assigned area on collaboration technologies 

  • Managing multiple projects through to completion simultaneously with minimal guidance 

  • Establishing and maintaining good working relationships with internal customers, partners and team members 

  • Providing outstanding customer experiences to internal customers at all touchpoints 

Solution Design and Development:

  • Advising internal customers on solution design best practices and serve as the go-to-person for collaboration technologies guidance 

  • Serving as the initial point of contact for all solution requests from your assigned area. 

  • Gather and help define requirements 

  • Determine whether the requested solution would be best suited as a front-end configuration or needs to be escalated to a formal customisation project 

  • Work with the internal customer to explore the use of out of the box technologies to solve their business needs 

  • Ensure complex solution requests are initiated into the project pipeline and serve as SME through the life of the project 

  • Designing and building simple solutions to solve business needs using out of the box capabilities 

Service and Support:

  • Becoming the go-to-person for internal customer questions, inquiries and challenges 

  • Determining when an issue should be escalated through incident response teams 

  • Serving as the liaison between the business and IT issues resolution teams as needed to ensure issues are resolved 

About you

  • Expertise and experience in communication, workflow and collaboration tools and Enterprise social networking tools 

  • Strong knowledge of the best available tools, software, applications and systems that support collaboration technologies 

  • Excellent knowledge of SharePoint 2013 and Office 365 

  • Strong familiarity with the Microsoft Power Platform 

  • An understanding of common SharePoint and Office 365 development practices and languages 

  • Excellent analytical and communication skills with intense drive to learn and adopt 

  • Working knowledge of Software Development Lifecycle and Agile project management  

  • ITIL service management awareness or certification 

  • Advanced communication (verbal and written) and customer service skills 

  • Ability to work effectively with minimal supervision 

  • Future focussed approach to collaboration technology and a passion for discovering new ways of working 


  • 27 days holiday plus 8 statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Private medical insurance
  • Life assurance
  • Free on site Sport centre
  • Free on-site parking
  • Subsidised café and restaurants
  • Discounts on Dyson machines


Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.