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Aftermarket Coordinator

Summary

Salary
Competitive
Team
Customer Service and Inside Sales
Location
Italy - Service Centre

This role is responsible for supporting the Aftermarket operations for all products’ categories with daily activities and collaboration with the Italian Workshop and whole Aftermarket team.

About the Role

  • Reporting to the Aftermarket Manager the essential duty is to support management & execution of Aftermarket operation in his/her country on all categories of products as per defined policy/process and Dyson quality standards.Administrative tasks
    • Raises POs/GR, checks invoices
    • Vendor creation
    • Prepare monthly reports
    • Interaction with Fco for Suppliers’ payments
    Spare parts
    • Daily interaction with EU logistics team
    • Raises POs for S&A
    • Ensure information to the Warehouse for S&A Inbounds
    • Monitors S&A orders backlog
    • Coordinate Workshop and S&A orders stock with the Aftermarket Manager
    Operational interactions
    • Support daily activities at the Workshop
    • Support in deploying any European initiative/projected locally
    • Support B2B Service
    Service Request management
    • Ensure SLA of SRs
    • Inform S&A shortages with CPM
    • Support to H&S cases management
    • Support and coordinate B2B third party & CPM activities
  • Provides feedback and reporting to the Aftermarket Manager to improve the In-Market operation/services and to support the focus on the Owner Experience.
  • Fosters a sense of teamwork throughout the organization.

About You

  • 3+ years’ experience in Service, operation or manufacturing environment
  • Computer skills (Microsoft Office, SAP, Salesforce)
  • English knowledge
  • Outstanding organization skills and attention to detail
  • Customer focus
  • Ability to meet deadlines
  • Teamwork oriented
  • Problem solving skills
  • Strong communication and adaption skills to ensure good partnership with our repair center & CPM teams
  • Ethics/Values/Integrity/Trust
  • Technical knowledge is a plus

#LI-DYSON


At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate. 

Closing date: 30 November 2021