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Aftermarket Manager Iberia (FTC)

Summary

Salary
Competitive
Team
Supply Chain and Logistics
Location
Spain - Madrid Office

About us

Dyson is a global technology company founded in 1993 in Malmesbury, UK. Over 14,000 people, including James Dyson himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. It's all about better ideas and better technologies to solve other people problems.

About the role

This position is responsible for Aftermarket operations of Spain and Portugal for all products’ categories, assuring daily contacts with the repair centers.

You are the single point of contact/referent for the country regarding Aftermarket matters. You deploy in the market any Global/European initiative.

Essential duties and responsibilities:

  • You behave as the repair center account manager

  • Ensures repair center proceeds in a compliant manner with Dyson quality standards & expectations

  • Is accountable for repair lead-time and service level (monthly reporting & non-performance root cause analysis)

  • Leading monthly Business reviews with the support of Europe

  • Maintains regular reporting (forecasts, quality issues, quality improvement)

  • Checks invoices, monitors credit and accounts payable

  • Manages customers complaints with CPM

  • Escalations

  • Manages escalations linked to capacity shortfall/IT issues/contact center or courier performance.

  • Ensures spares parts stock is managed appropriately with the support of the workshop manager

  • Is up to date at any time about supply situation

  • Supports and deploys any European initiative /project locally

  • Evaluates & proposes improvement projects in the country, ensures continuous improvement for throughput and cost reductions.

About you

  • Bachelor degree

  • 3+ years’ experience in service/repairs ideally , or operations or manufacturing environment

  • Good technical understanding

  • Experience in working independently and leading projects

  • Ability to meet deadlines Teamwork oriented

  • Strong communication and adaptation skills to insure  good partnership with our repair center & contact center teams

  • Action-oriented and resilient
     

Benefits

  • 23 Working days holiday 

  • Lunch voucher (150€ *11 months)

  • Free coffee and tea + free fruits

  • Discounted Dyson machines

Please note this is a 12 month fixed-term contract

#LI-DYSON


At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.