- Design and Development
- United Kingdom - Hullavington Office
Dyson Connectivity is responsible for defining a world-class Connected strategy, product and owner experience in the MyDyson App, to help take this amazing technology to market, explaining how our machines are different and their benefits. Where we demonstrate our machines and their superiority we win. Where we solve owner problems at speed, first time we win. But we also want to prevent issues from happening by analysing the data from sensors in our machines and the owner profiles we hold. We are also responsible for the development and delivery of the Connected features within the MyDyson App and Cloud.
The next period of Dyson’s growth will see us taking our technology into more markets, doubling the business and quadrupling Direct. It will see our Owner base grow rapidly to 100m and a focus on both acquiring more Owners and retaining the Owners we have.
Our vision is to help Dyson owners get the very best out of their Dyson machines, through effortless ownership and personalised Care, by assisting them in simple, elegant, and unexpected ways, using technology and data intelligently.
Our mission is to form a high-performing team to define a world-class Connected strategy and a reimagined Connected way of working and governance, harnessing data to create superior product and owner experiences, building a platform of trust with our owners and a community of Dyson advocates who will return to purchase from us again.
Connectivity will rely heavily on harnessing the power of data to provide insights back to the various areas of the business – NPI, RDD, Customer Services, Owner experience and GTM teams, to help make data-based decisions. Connectivity will also help us provide a more agile, mission based operating model. One which will enable us to continue our journey but in a more structured and efficient ways.
We are on an exciting Connected journey where our emphasis is around providing a better owner experience for our Owners. To this end, we are investing heavily in bringing together machine, app and owner data to create bespoke recommendations – whether it be in help/support/guidance/repair/parts/machines – to our owners when they need it.
About The Role
Lead and deliver exceptional global communication strategies on the MyDyson app
Take ownership of app content, messaging and notification vision. Manage roadmap and backlog to prioritise and deliver measurable user and business benefits
Develop best practices for app communications, including push notifications and in-app messages
Represent business and owner needs as the expert for app communications
Collaborate with early-stage teams to influence the vision of campaigns and content delivery
Use data and performance metrics to inform and identify new opportunities and drive continuous improvement
Outline and deliver against Key Performance Indicators
Work closely with Product and User Experience teams to research and test ideas, to drive positive change
Be passionate about the latest trends in digital and technology to help ensure Dyson becomes leading in our mobile application
Understand the end-to-end customer journey for Dyson owners
Establish strong relationships with key stakeholders across the organisation, including regional teams across the globe
Digital product leadership experience, working as a Product Manager
Highly driven, with experience of digital content and communications strategy, preferably for an app
Customer-centric drive, a curious mindset, with a focus on the use of high-quality data & insight to fuel decision making
Track record of operating independently, demonstrating creativity, and managing multiple projects simultaneously
The energy and determination to work cross-functionally, at pace, across diverse global teams to cultivate productive, mutually beneficial working relationships
Knowledge of Agile or Hybrid product management methodologies is beneficial, backed up by experience of applying them successfully in practice
Day-to-day experience collaborating with feature/experience designers, data scientists, and developers
Outstanding interpersonal communication skills
Strong leadership abilities
Powerful change agent who inspires trust and change adoption
Strong collaborator with and influencer of different business functions, ability to deliver through others not in direct team
Performance related bonus
Company paid Life Insurance
Discounts on Dyson machines
Competitive pension scheme
Flexible benefits programme with a growing range of voluntary benefits, including the ability to purchase additional holidays
27 days holiday plus statutory bank holidays
Free bus travel to and from Malmesbury/Hullavington campus from Bristol, Chippenham and Swindon
Free on-site parking
Subsidized café providing endless free coffee and tea, and a free lunch
Private Medical insurance for all employees
Employee Assistance Program for employee and dependents
Digital GP and prescription service
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.