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Associate E-Commerce Manager

Summary

Salary
Competitive
Team
E-Commerce
Location
United States - Chicago Office

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

About the role:

Working on the US Direct team, this individual is responsible for driving a best-in-class online product and shopping experience across multiple product categories. Responsibilities include launching creative campaigns & new products, optimizing messaging, and developing strategies to increase customer engagement. This role also contributes to the development and testing of new site features and capabilities, working closely with our category marketing and tech teams.

MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES-

Business Ownership

  • Collaborate with Marketing Teams to ensure assortment and customer communications lead to desired business results
  • Leverage web analytics to understand performance of and customer interaction with site content and owner support content to identify business opportunities and present findings and recommendations to key stakeholders

Digital Creative Support

  • Work closely with creative and marketing teams to develop digital creative for online and media
  • Set-up and manage creative assets across the entire online customer journey 

Site Maintenance

  • Ensure accuracy of all creative assets and tracking for actionable reporting
  • Build product pages in support of new product launches
  • Resolve all issues and errors logged within the areas of focus – working closely with the site operations team to find solutions to technical issues as well as identifying technical enhancement opportunities within the owner areas of the website
  • Optimize Owner & Dyson Support journeys throughout the website to create a best-in-class owner experience
  • Ensure appropriate product set up for seamless registration and troubleshoot issues as needed

About You:

  • 2-4 years' working experience in site merchandising or for a transactional ecommerce website
  • Demonstrated experience using data and metrics to measure performance and determine improvements
  • Experience using Adobe Experience Manager, or other content management system as well as promotional content management systems preferred
  • Good knowledge of Microsoft Office products

Skills-

  • Strong communication
  • Strong attention to detail and accuracy
  • Aptitude for data-analysis
  • Strong project management, organizational and planning
  • Ability to build relationships quickly, and work well with many different teams and personalities
  • Ability to work in a fast-paced environment where priorities change often
  • Properly manage time and priorities to deliver projects effectively and within set deadlines

Dyson Behaviors-

  • Think creatively, identifying opportunities for improvement
  • Identify problems and create solutions
  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts

Health benefits:

  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability
     


 


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.