- Project and Programme Management
- United Kingdom - Hullavington Office
Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different.
Five years ago, 80% of Dyson’s business was full-sized vacuum cleaners. Today, its digital motor-powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers and heaters are powering its growth in 75 countries around the world. 2015 saw the addition of Jake Dyson Light to the portfolio, and in April 2016 Dyson took its biggest leap yet, revolutionising the world of health and personal care with the launch of the Dyson Supersonic™ Hairdryer and since then bringing new pioneering Personal Care machines to market through Dyson Airwrap and Dyson Corrale.
Dyson is rapidly expanding; in its new and core categories, and across all of its global markets. The next five years are going to be Dyson’s biggest and busiest yet. By 2025, there will be 100 new machines, 3 new product portfolios and Dyson’s headcount will have grown. With this pace of growth, these ambitious plans, and the complexities of global expansion, it is natural that Dyson is now thinking about the best ways to organise itself and manage its exciting new product ranges to best effect.
Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences are more important than experience. And attitude counts as much as aptitude.
Competitors are expanding reach and bringing products into the marketplace. However, Dyson differentiates through our superior technology and also the unique experiences that we bring to our Owners. Connectivity gives us a unique platform to provide differentiating experiences for our Owners through the Dyson Link App. However, we need to manage this ambition in a more efficient and agile way, bringing new technology to markets faster, reacting to Owner expectations quicker and leading the market in more innovative ways.
About the role
Dyson Connectivity is responsible for defining a world-class Connected strategy, product and owner experience in the Dyson Link App, to help take this amazing technology to market, explaining how our machines are different and their benefits. Where we demonstrate our machines and their superiority we win. Where we solve owner problems at speed, first time we win. But we also want to prevent issues from happening by analysing the data from sensors in our machines and the owner profiles we hold. We are also responsible for the development and delivery of the Connected features within the Dyson Link App and Cloud.
The next period of Dyson’s growth will see us taking our technology into more markets, doubling the business and quadrupling Direct. It will see our Owner base grow rapidly to 100m and a focus on both acquiring more Owners and retaining the Owners we have.
Our vision is to help Dyson owners get the very best out of their Dyson machines, through effortless ownership and personalised Care, by assisting them in simple, elegant, and unexpected ways, using technology and data intelligently.
Our mission is to form a high-performing team to define a world-class Connected strategy and a reimagined Connected way of working and governance, harnessing data to create superior product and owner experiences, building a platform of trust with our owners and a community of Dyson advocates who will return to purchase from us again.
Connectivity will rely heavily on harnessing the power of data to provide insights back to the various areas of the business – NPI, RDD, Customer Services, Owner experience and GTM teams, to help make data-based decisions. Connectivity will also help us provide a more agile, mission based operating model. One which will enable us to continue our journey but in a more structured and efficient ways.
We are on an exciting Connected journey where our emphasis is around providing a better owner experience for our Owners. To this end, we are investing heavily in bringing together machine, app and owner data to bring bespoke recommendations – whether it be in help/support/guidance/repair/parts/machines – to our owners when they need it.
As we embark on our Connectivity journey, you will be supporting the planning of our Connectivity platforms to enable Dyson and our owners making the most of connected technologies.
You will provide technical leadership to the team as we define the vision, strategy and Connectivity platforms.
You will be effective at articulating and presenting complex information in a simple, compelling way to non-expert senior stakeholders. While coming from a technical background, you will have a commercial and analytical mindset, with clarity of thought and problem-solving capabilities.
You will be a champion of Connectivity with the ability to analyse and understand the future of connected platforms and technologies globally.
Excellent collaboration and the ability to bridge with our RDD Software and Global IT departments will be critical to your success.
You will gain a good understanding of the technical solutions available to Dyson, linking up with other technical leads to form a comprehensive view of the Connectivity landscape.
Understand the Dyson Connectivity roadmap and influence its development and prioritisation based on technical expertise and analysis, mapping what needs to be enabled to future-proof our growth
Ensure that the digital solution initiatives developed around the Business are designed to support our Connectivity growth strategy and are based on future-proofed technologies that are scalable, secure, and easy to adopt by our owners
Run feasibility studies to assess what Connected technologies are likely to benefit Dyson in the future and make recommendations
Represent the Connectivity team at key Business and Enterprise transformation programmes/forums, to lobby, influence and guide technical architectural decisions to future-proof our growth
Form a view and participate in deep technical architectural discussions to ensure that our future platforms are designed and developed for successful deployment of our Connectivity offering
Analyse the future of the Connectivity landscape with a Regional or Functional lens (e.g. specificities of China architecture, development of new network technologies etc.)
Identify opportunities to drive adoption of digital & APP-orientated technology becoming available as well as best-practices to support the strategic growth of Connectivity while being efficient, reducing implementation time and costs
Work with a cross-functional agile approach, bridging with IT and Software teams, to drive our Connected platform strategy, offering expertise in design, implementation, and evolution
Support the Connectivity leadership team to gain deep understanding of the technical solutions available by presenting findings, articulating ideas and confidently defending proposals with reasoned and evidenced arguments supported by research insights
8+ years of experience post BS/MS degree, preferably in System Engineering/App Development/Computer Science.
Expert on App and Cloud Architecture and principles.
Expert on Enterprise Application Architecture and principles (e.g. CRM, eCommerce, DAM/CMS, Streaming, PIM, etc…)
Knowledge of current and emerging Connectivity technologies (e.g. Matter, Thread, IoT, etc…)
Capable of taking requirements from multiple parties and shaping a cohesive architecture that offers real benefits of adoption
Expertise in several key areas such as technology, data, connectivity, digital architecture etc.
Breadth of knowledge covering multiple technological area and platforms
Experience of providing technical advice for architecture, design and development of Connected software / platforms
Excellent written communication skills, with an eye for details and slide design
Good communicator with proven track record of presenting to and interacting with senior stakeholders
Performance related bonus
Company paid Life Assurance
Discounts on Dyson machines
Competitive pension scheme
Purchase additional holidays
27 days holiday plus statutory bank holidays
Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
Endless free coffee and tea, and a free lunch
Free on-site hair salon
On-site lifestyle Assist
Electric vehicle scheme
Private Medical insurance for all employees
Employee Assistance Program for employee and dependents
Digital GP and prescription service
Fertility treatment support
On-site gym and sports centre
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.