- Australia - Sydney George Street Demo Store
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.
Dyson have an ambitious expansion plan to evolve to a model where a high proportion of sales are through direct & controlled channels and to do this, we are growing our Retail estate. Dyson Retail is Different. This a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience with a blow-out bar concept. We are delivering a high service experience for our shoppers; think 5-star hotel levels of service demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.
This is a new retail concept in a fundamentally entrepreneurial, start-up feeling business. This means that everyone in-store needs to be prepared to do anything and everything required running the business and providing the best customer experience.
About the Role
Our Beauty Lab Manager will lead a team of around 5 people and will report into the Store Manager. You will deliver outstanding retail experiences that fascinate shoppers through the presentation and demonstration of our machines, whilst talking about the science of hair. Working with the Global Personal Category Managers and our Education Managers, the Beauty Lab Manager is responsible for planning, organising and overseeing the educational approach and strategies used by the in-store stylists, recognising performance needs that can be addressed and consistently developed. You will be responsible for the beauty lab 100%. This includes every element of health and safety compliance and every trading activity within it.
Main Responsibilities include but not limited to:
Work closely with Group Retail and local category teams to create styles and experiences that are suitable for the local market
Use data and insights from brand perception studies to influence senior stakeholders on future innovation
Create unique services that enhance reasons to buy direct in from our beauty lab
Ensure that we have the right level of service and drive an audience first approach by enhancing personalisation, "VIP" experiences and new propositions
Create events and promotional programs using CRM, social and influencer platforms
Launching new products and service to market
Lead, inspire and challenge a team of technical stylists to deliver business growth through great coaching and development
Continually review results, establish clear measures, sharing insights and revise as needed to drive performance
Lead by example and support team to deliver an environment for our products to come alive, be an expert in the beauty space
Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer’s expectations, whilst balancing this with a safe, compliant and cost controlled culture
Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss
Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so
Be the brand guardian, ensuring that all markets understand what needs to be delivered and how
As a good people manager, you know how to build, train and lead a strong team. Behind the scenes, you oversee operations such as inventory and visual merchandising.
Jointly with management you will define and monitor key metrics that define success, from traffic generated to demos delivered to units sold to customer feedback. You will report results and recommend relevant actions to management.
You have a high degree of integrity, are flexible as your work hours will be based on business needs.
Previous skills and experience:
Preferably qualified stylist with proven industry experience ideally within the blow dry sector
Proven experience of store management/leadership and ability in working with Senior Stakeholders
Previous experience working with / in a premium beauty brand
Work in a collaborative style within a matrix organisation
Proven experience in the day-to-day operations of a store (an added benefit would be the experience of running a salon or any type of retail that requires the management of scheduled appointments)
A passion to deliver a high-quality shopper experience while driving commercial results
Track record for creating innovative solutions that solve problems and/or challenge convention
Experience of leading, motivating and developing a team
Understands operations, managing work schedules, stock management, compliance, health and safety, security and all day-to-day requirements of running a store
Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.
At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
In addition to a competitive base salary, we will offer you:
Generous product discount and perks
Additional Christmas leave (3 additional paid annual leave days)
A Be You Day - An extra paid leave day to do whatever YOU like
A volunteer day - a day to give back to the community.
Ongoing learning and development opportunities
We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.
At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.