Cafe Supervisor

Summary

Salary
£18000
Team
Catering
Location
Malmesbury - United Kingdom

Description

  • Our Cafe facilities are open 7am to 8:30pm and shifts will fall between these operating hours, with the successful candidate working an 8 and a half hour day
  • Our catering team have the challenge of feeding these success hungry employees on a daily basis and providing them with the nutrition they need to see through the day.
  • The day-to-day review of all Coffee Bar locations that they are operating as per the vision of the department management.
  • Effective delivery of company policy and operational procedures and standards
  •  Help maximising sales generated by the coffee bar
  •  Training coffee shop teams on the delivery of high standards of presentation and customer service – being an ambassador for the coffee areas
  •  Developing and helping introduce creative menu / product ideas.
  • Setting standards for all locations / presentation / product quality / customer service / costings / promotions / training.



Accountabilities

·     

  • ·       Create and conduct a staff-training programme.
  • ·       Cover staff absence whenever necessary
  • ·       Promoting positive performance of all team members to meet company service standards and deliver results - ensuring the presentation and delivery of all that takes place within the coffee shop is of the highest standard.
  • ·       Assist in creating a coffee shop daily tasks list with a ‘hands on’ approach with specific tasks as necessary, ensuring jobs are completed in line with department standard operating procedures
  • ·       Use your own initiative to drives sales forward implementing and managing efficient waste and stock control
  • ·       Assist the Chef Manager with recruitment and training of new team members.
  • ·       Key holding – securing company property
  • ·       Ensure all staff are fully trained within payment handling, producing end-of-day till/PDQ reads, balancing end of day sales.
  • ·       Dealing appropriately and professionally with complaints and suggestions from both staff and customers, feeding back and working closely with your department manager
  • ·       Working alongside the management team to design and developed improved S.O.P’s and a standardised operation manual.

Skills

Qualities:

  • ·       Friendly & Confident demeanour
  • ·       Sense of responsibility to the café ethos
  • ·       Ability to lead a team
  • ·       Flexible approach to working
  • ·       Fantastic customer service skills
  • ·       Ability to communicate clearly
  • ·       Efficient and reliable

Experience:

  • ·       Supervisor Role in a coffee environment
  • ·       Customer facing experience
  • ·       Experience in managing staff
  • ·       Stock Control
  • ·       Food Safety & Food Handling
  • ·       Barista trained



Benefits

  • 27 days annual leave plus eight statutory bank holidays 
  • Life assurance 
  • Performance related bonus 
  • Pension scheme 
  • Dyson machine discount 
  • Sports centre 
  • Subsidized cafe and restaurants

Posted: 14 March 2019