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Change and Transformation Manager


Strategy and Transformation
Poland - Krakow Office

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

About the role

A global technology company focussed on designing and manufacturing highly innovative products across its market sectors is looking for Change and Transformation Manager. This Company continues to have rapid global growth and is looking for ambitious and forward-thinking individuals to join a newly established Global Business Service Centre (GBS) in Cracow that forms part of the future operating model.  This role reports to Change and Transformation Senior Manager.

The GBS organization provides process and service excellence to support the Company with a goal of delivering strategic value, innovating and enhancing services over time to meet the changing needs of the business. The Change and Transformation Manager should be a strong and proactive change, learning and development leader with a transformational mindset who has strong transformation delivery record, process, technology and innovation expertise, and change management skills. This person will also manage training curriculum for process and technology that GBS owns and delivers. This role will deliver transformative performance improvements, build culture of continuous improvement, and elevate customer experience.

Key responsibilities:

  • Change Management

  • End-to-end management of change programmes,

  • Identify and deliver improvement opportunities, through employing process improvement methodologies, in line with the Change Management principles and approach

  • Define requirements to drive process change using interviews, data analysis, requirements workshops and other appropriate tools

  • Put in place measure and monitor benefits realised through improvements

  • Process and systems training:

  • Manage training requirements and design, build, and delivery of training programmes across GBS organisation, working together with Global Process Owners, Global Product Owner and process SMEs

  • Partner with process SMEs across GBS  to build new training content and/or update existing materials

  • Design, plan, and implement procedures and metrics to monitor training performance and effectiveness

  • Deliver continuous improvement of training curriculum and materials in line with leading practices and feedback received

  • Learning and Development:

  • Build the right change and transformation capabilities by supporting learning and personal development of GBS employees,      

  • Deliver Training and Learning programmes led from GBS to the business

  • Maintain learning curriculum for GBS

  • Deliver transformation and embed change:

  • Deliver global complex change programmes

  • Manage and deliver Transition plan of any change and training scope coming to the GBS

  • Work with stakeholders and colleagues, cross functionally, to build continuous improvement environment and mindset across the organisation

  • Mobilize and engage the Change Network

  • Communications

  • Ensure change and transformation programmes are supported by appropriate communications plan

  • Ensures communications content is developed and coordinated to support all change implementation and engagement activities

  • Bringing transparency around GBS transformation initiatives and work with the transformation teams to communicate about progress, risks and issues

  • Support GBS leadership team with internal GBS communications

About You

  • You have change and transformation experience coming from a global business within a GBS environment

  • You have a track record of delivery of change programmes related to processes, technology and ways of working that delivered value to the business and increased efficiency and effectiveness of GBS organisation

  • You are experienced in delivering change impact assessments, gathering business, process and technical requirements and running workshops

  • You have designed and delivered training materials and sessions

  • Ability to identify and solve problems - using data and identifying the root cause of issue

  • You have advanced communication skills, with a strong ability to influence others and track record of delivering change

  • You understand how people go through a change and the change process

  • You have knowledge of change management principles and methodologies

  • You are comfortable with ambiguity

  • Excellent communication skills, including the ability to present information effectively to a wide audience and the ability to coach, engage, encourage, and bring along stakeholders at all levels of the organisation.



  • Performance related bonus

  • Life Assurance​

  • Accidental Death and Dismemberment Insurance

  • Pension scheme with competitive employer contributions

  • Recognition Program

  • Holiday Allowance


  • Free fruit delivered for office staff, free coffee and tea

  • Cafeteria Benefit – wellness programme, cinema tickets, Multisport card etc.

  • Dyson on-site canteen with discount meals for employees



  • Medical: Employee cover + opportunity to buy additional cover for family

  • Employee Assistance Program for employee and dependents

  • Reimbursement for costs of eyeglasses (every 2 years)

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.