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Claims and Performance Manager


Regulatory and Compliance
Malaysia - Development Centre

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people.

About the Role

As  Claims and Performance Managers at Dyson, you will be tasked with ensuring that we have robust and durable  scientific evidence in place before we make any statements about the performance of our products to the wider world. You will work closely with our Commercial, Research, Design and Development (RDD) and Legal teams to develop appropriate test methods and capability that support our claims ambitions using labs within and outside of Dyson. You will conceive and execute novel research with contract and academic partners to evidence new claims, ensuring that Dyson -can defend all its performance claims, treading the line between compelling claims that sell products and having persuasive, comprehensive data to support advertising.

Within the role, you will be responsible for developing the claim substantiation strategy for each project, including development and validation of appropriate methodology to setting up critical to claims requirements on NPD systems. . You will use all resources   available to generate data to qualify our claims position, and you will assist our local market (country) teams in designing region-specific  test requirements, where appropriate. Where required, you will coach our commercial managers in the local advertising standards  and regulations that may put constraints on substantiation and claim language.

You will identify credible partners and external test houses,  setting up method development briefs, negotiating costs, building in stretching targets and tests, to ideally secure exclusivity for Dyson. You will represent Dyson at International Standards working groups, in court when we need an expert technical witness, on calls with external legal counsel, and in cross-team meetings with senior management groups, so it’s essential that you are a dynamic and confident presenter / communicator, able to challenge opinions and influence decision making, providing clarity to technical and non-technical audiences.


About You

Minimum requirements

  • Educated to degree level in a STEM subject
  • At least three years of experience working in industry in relevant roles
  • Highly technical, able to understand the impact of regulations and test metrics on our claims
  • Analytical with good numeracy, able to scrutinise claims and copy, identifying subtleties, flaws and inferences that might enable others to challenge the validity of Dyson advertising
  • A strategic thinker, able to identify opportunities and develop new test methods that benefit our product categories and influence consumer magazines and standards bodies
  • Engaging, communicative, influential, motivated, open-minded, flexible, detailed, professional and discreet
  • An excellent organiser and planner, able to prioritise and communicate across all levels of a business

Preferred requirements

  • A working knowledge and experience with domestic appliances and their components
  • Advanced Microsoft Office skills (specifically Excel and PowerPoint)


Dyson Malaysia monitors the market to ensure competitive salaries, bonuses and pension contributions. Beyond that, you’ll enjoy generous leave, a transport allowance and medical care and insurance. But financial benefits are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.