Consumer Retail Operations Planner


Starting salary will be based on experience and credentials
Communications, Field Sales
Chicago - USA


To provide actionable reporting, tools and insight to drive our sales-out business. The Consumer Retail Operations Planner for Communications and Insights is responsible for managing the flow of data and information to Sell-out personnel and the flow of critical insights and intelligence back to headquarters. To be done by consolidating category and account performance, priorities and translating them into clear, execution plans. Partnering with Sales, Marketing and Finance, driving execution of priorities, enabling clear communication across the organization and closing loop through quantitative and qualitative insight is key. 


Provide Communication and Insight across the business
  • Take the lead in providing on-going communication to the Sell-out, Sales and Category Marketing teams  
  • Share and discuss weekly sales results and priorities
  • Provide feedback and insights from the Sell-out team that impact strategy and category profitability
  • Work with the Sales team to seek new opportunities to drive sales; gain consensus and approval from internal stakeholders for proposed plans and negotiate with accounts to achieve company's best position
  • Comprehensive knowledge of customers and channels; ability to communicate that knowledge, serving as the voice of the customer internally

Manage Sales Productivity Tools
  • Act as subject matter expert on the Sales Force communications application 
  • Partner with application vendor(s) to develop their roadmaps aligned with our needs
  • Develop adoption and training tools for wider business
  • Manage content in internal collaboration tools (ie. Sharepoint)
  • Partner with Group IT to continually innovate; provide insight on business needs and ideas
  • Influence the wider business to trial and adopt best tools for the team
  • Make Dyson US a leader for Sell-out infrastructure and tools

Ability to develop and manage relationships and processes with internal and external business partners.
  • Seek out decision makers and influencers. Create positive working relationships across all levels of the business
  • Represent Dyson; demonstrate exemplary execution of Dyson values with business partners and emerging businesses
  • Identify opportunities and related risks; assess situation and propose action

Exhibits high learning agility and teamwork
  • Serve as an active and high performing member of the team
  • Partner with other team members to support new opportunities as they arise
  • Be able to challenge self and others in accepting the norm, while working towards best practices

Fulfill other duties as necessary.
  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
  • Think outside of the box, identifying opportunities for improvement
  • Identify problems and find solutions


This is what we need you to have:

  • Bachelor’s degree required
  • Strong listening and communication skills
  • Highly proficient with Microsoft Suite: Word, PowerPoint, Excel, and Outlook
  • Ability to understand high level strategy but get into the detail
  • Ability to pick out key insights
  • Consistent in establishing collaborative relationships
  • Strong problem-solving skills

It would be helpful if you also had some of these:

  • Degree in a business or communications major preferred
  • Experience working in corporate level retail operations preferred
  • A few strong years of retail experience preferred
  • Prior experience working with a sales function preferred
  • Experience working with SalesForce productivity tools preferred


  • Approachability – must be able to work with multiple departments and individuals;
  • Internal personal Savvy – ability to build relationships inside and outside the organization
  • Ability to diffuse dense situations – remains calm in difficult situations and are able to find a solution for all
  • Action orientated – Doesn’t wait for direction, but takes action on items before they come up
  • Dealing with ambiguity – build the plane as you fly it
  • Planning and prioritization – able to identify what’s the most critical
  • Strong business acumen – understanding our larger business
  • Composure – cool under pressure and positivity during tough times
  • Timely decision making – sometimes with incomplete information, under tight deadlines, and with a lot of pressure
  • Time management – uses time effectively and efficiently; gets more done in less time than others


Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.
Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

Posted: 12 March 2019