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Customer Care Advisor

Summary

Salary
Competitive + super + benefits + bonus
Team
Customer Service
Location
Sydney - Australia

About us

Dyson ANZ Customer Care team exemplifies Dyson’s problem-solving ethos. There’s no query our teams can’t answer and there’s no fault our Service technicians can’t fix. Our Customer Care team obsess over the customer experience and strive every day to create an extraordinary experience that matches the quality of our products and reflects our innovative brand.

Our contact centre is an integral part of Dyson ANZ service team. Our Customer Care team is made up of over 90 Advisors and Team Leaders. We are energetic, results driven and most importantly, team players, who share one common goal – delivering exceptional service to our customers.


About the role

On a daily basis, you’ll be connecting with our owners, service agents and retailers via phone, live chat or email. Each query is different and you may find yourself troubleshooting over the phone, educating owners on their machine, placing orders for spare parts or booking in machines for repair. You’ll be driven to find a solution for the customer and will provide them with an experience that transforms them in to a brand advocate.

In your first two weeks in role, you will receive product training that will allow you to educate our owners and resolve many machine faults or errors over the phone or online. Your inquisitive nature means that you will question and analyse information to determine the level of support required. You’ll do all of this in a great team environment, where you’ll contribute to team targets and results and have the support of a Team Leader.
We will be conducting group interviews for this role during the first 2 weeks of August,

About you

You’re an energetic team player who has a passion for delivering exceptional customer experiences. You’re a strong communicator and are pro-active and patient in your support of others. You know how to juggle priorities and manage time effectively and you’ll have an understanding of tools such as Excel, SAP or a CRM system to support your daily work. We would love to see some previous experience in a call centre, but most of all we want to see that you are customer centric and committed to delivering an outstanding service.

Benefits

At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers. Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, paid parental leave and ongoing learning and development opportunities. Our Customer Care team have a vibrant and diverse culture that is geared towards recognition and realising ambition. You’ll have regular social activities to take part in and you’ll work with a fantastic team of people every day. Innovation is in our DNA and we are excited to adopt new ways of doing things differently, and better.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate. 

Closing date: 14 August 2020