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Customer Service Advisor

Summary

Salary
Competitive
Team
Customer Service and Inside Sales
Location
Australia - Sydney Taren Point Contact and Service Centre

About Us

Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different – it’s about better ideas and better technologies, to solve the problems that others often ignore. Dyson is on a mission 

Our Owner Experience center team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience understanding, purchasing and using our pioneering technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy, ultimately driving product sales. Our Experience Centres provide a touch point for our owners throughout their journey as a Dyson owner from purchase to delivering an exceptional experience through the troubleshooting, maintenance advice and repairs of our owner’s machines. 

 

Our Owner Centre team exemplifies Dyson’s problem-solving ethos. There’s no query our team can’t answer and there’s no fault our Service team can’t fix. Our Customer Advisors obsess over the understanding the technology and explaining its superiority to potential owners whilst creating an extraordinary experience that matches the quality of our products and reflects our innovative brand. 

 

​About the Role

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. Our Owner Centre Advisors are enthusiastic brand ambassadors, providing the ultimate customer experience explaining our technology, support queries, answering technical questions about machines and cross-selling Dyson products and services to existing owners. As the face of Dyson, you will play a key role in driving the Dyson passion and generating excitement around our products. 

Main responsibilities include but not limited to:- 

  • Deliver a positive customer experience that exceeds customer expectations in an effective and timely manner 

  • Take ownership and troubleshoot customer issues, aiming for a first touch resolution 

  • Perform hands on technical diagnostics and provide a resolution where applicable 

  • Take personal responsibility for advising customers of promotions and new technology by cross selling Dyson products and services

  • Carry out product demonstrations where required 

  • Advise customers of repair options and pricing 

  • Maintain customer account information in an accurate manner via our CRM / Mypos systems 

  • Process shipping labels and dispatch customers machines using courier service 

  • Process payments via cash, credit card or cheque and complete end of day balance 

  • Record and complete tracking of all interactions with customers in a computerised database 

  • Respond to email requests for information from managers and others within the business 

  • File invoices and other office administrative duties as needed 

  • Keep the showroom or display area neat, clean and tidy 

  • Ensure stock on display is in working order 

 About You

To be successful in this role, you will have a keen interest in technology with the ability to communicate how machines work differently. You have strong interpersonal skills with an ability to communicate complex information simply and passionate about delivering an exceptional and memorable customer service experience.

Previous skills & experience:-

  • Previous work experience within customer service and/or sales 

  • Experience with data entry or administration with an understanding of Excel and CRM systems preferred 

  • Previous experience handling cash, EFTPOS and credit card facilities 

  • A confident approach and a friendly, engaging manner

  • Professional presentation 

  • A collaborative, team player 

  • Skilled in data entry with an understanding of Excel and CRM systems preferred 

  • Ability to push, pull and lift 12kgs 

At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work – your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.

Outside of a competitive salary package, our team members receive additional paid annual and personal leave, a generous above market parental leave offering and ongoing learning and development opportunities.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. 

#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.