Summary
- Salary
- Competitive
- Team
- Customer Service and Inside Sales
- Location
- Australia - Brisbane Coopers Plains Service Centre
About Us
Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different – it’s about better ideas and better technologies, to solve the problems that others often ignore.
Our Service team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience using our technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy. Our Service Centre's and Experience Centre's provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repairs and service of machines.
Our Customer Service team exemplifies Dyson’s problem-solving ethos. There’s no query our team can’t answer and there’s no fault our Service technicians can’t fix. Our Customer Service Advisors obsess over the customer experience and strive every day to create an extraordinary experience that matches the quality of our products and reflects our innovative brand.
About the Role
Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem solving approach to everything we do. Our Customer Service Advisors are enthusiastic brand ambassadors, providing the ultimate customer experience through handling calls from customers with after-sales support queries, answering technical questions about machines and cross-selling Dyson products and services to existing owners. As the face of Dyson, you will play a key role in driving the Dyson passion and generating excitement around our products.
Main responsibilities include but not limited to:-
Deliver a positive customer experience that exceeds customer expectations in an effective and timely manner
Take ownership and troubleshoot customer issues, aiming for a first touch resolution
Perform hands on technical diagnostics and provide a resolution where applicable
Take personal responsibility for advising customers of promotions and new technology by cross selling Dyson products and services
Carry out product demonstrations where required
Advise customers of repair quotes both over the phone and over the counter
Maintain customer account information in an accurate manner via our CRM system
Process shipping labels and dispatch customers machines using courier service
Process payments via cash, credit card or cheque and complete end of day balance
Record and complete tracking of all interactions with customers in a computerised database
Respond to email requests for information from managers and others within the business
File invoices and other office administrative duties as needed
Keep the showroom or display area neat, clean and tidy
Ensure stock on display is in working order
About You
To be successful in this role you will have a keen interest in technology with the ability to communicate how machines work differently. You have a confident approach and a friendly, engaging manner.
Previous skills & experience:-
Previous work experience within customer service and/or sales
Experience with data entry or administration with an understanding of Excel and CRM systems preferred
Previous experience handling cash, EFTPOS and credit card facilities
Strong interpersonal skills with an ability to communicate complex information simply
Ability to push, pull and lift 12kgs
Benefits
Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.
At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
