Customer Service and Logistics Coordinator

Summary

Salary
Competetive
Team
Supply Chain and Logistics
Location
Stockholm - Sweden

Description

DYSON: We solve the problems others ignore.
We start by turning convention on its head. We are family owned, beholden to no one, so we can forge our own path - different and authentic. In 2012 we were 3120 people. Today we are over 12,500 and growing.Our future is bright and the next few years are set to be our busiest yet as we continue to innovate and disrupt with new categories, new machines and launching more demo stores all over the world.We never have and never will stand still.

PURPOSE OF ROLE:Reporting to the Head of Supply Chain Nordics, the role will ensure high levels of customer service are provided to Dyson Nordics retailers and Dyson Direct stores by executing order desk and logistics processes, working in close collaboration with the Nordics organisation and 3rd party Logistics provider.“Just having satisfied customers is not good enough anymore”

WHO ARE YOU?A passionate advocate of outstanding customer service, capable of delivering the ultimate Dyson experience through your ability to connect, empathise with others and unwavering willingness to help people.

Accountabilities

  • Entering and processing customer and internal orders in SAP, ensuring order readiness and completeness for delivery creation
  •  Following up on deliveries with the retailers, Dyson Direct stores and 3rd party warehouse, ensuring delivery on time and in full
  •  Processing customer claims, invoice corrections as per need
  •  Organizing returns and managing refusals based on customer request, processing these in SAP
  •  Being the primary point of contact for retailers and Dyson Direct store managers on queries related to orders, stock movement in SAP and provide solution for those independently in a timely manner
  •  Preparing daily overview to see status of order book and proactively communicate to internal stakeholders any uncertainties in orders and deliveries, while working on resolving those
  •  Create regular and ad hoc reporting and analysis to support order fulfilment journey
  •  Being the primary escalation point for Sales teams, Dyson Direct store managers and 3rd party Logistics provider in case of issues with orders and deliveries
  •  Suggesting process changes for improving Logistics and Customer service, optimizing cost and increasing productivity


Skills

Technical:
  • Proven Customer Service, Order desk/Logistics or administrative experience
  • Experienced in SAP
  • Knowledge of Excel
  • Fluent in English & at least one Nordic language

Behavioural:
  •  Customer service mindset
  •  Pro-active and solution oriented – You are a problem solver
  •  Good time management, ability to deliver under pressure and to tight deadlines – You are a self starter
  •  Self-motivated, independent, dynamic and results-driven
  •  Strong cross functional team skills, building relationships (often remotely) with stakeholders at all levels across the business
  • Excellent communication and influencing skills – You are comfortable with uncertainty and change

Benefits

  • Discount on Dyson products
  • Health & Fitness allowance 
  • Competitive pension scheme 
  • Health Insurance 

Posted: 02 September 2019