Customer Service Liaison Manager

Summary

Salary
Competitive salary + bonus, pension
Team
Customer Service, Office Support
Location
Spain
Location details
Barcelona, Spain

Description

Based in our Customer Contact Centre in Barcelona, which handles enquiries from our customers across Southern Europe, you’ll set the tone for what ‘outstanding’ really means when it comes to understanding and resolving any queries our customers might have. Whether the communication is on the phone, live chat, email, letter or social media, as our ‘go to’ expert as to how we should treat our customers, you’ll show us how to create memorable experiences.

Accountabilities

  • Meeting with the Operation Manager, Team Leaders and Training Managers you’ll define what world-class service is and demonstrate what that means to us – no matter what channel our customers receive it through.
  • You’ll also make sure everyone’s on the same page by developing the necessary processes to keep us on track.
  • And finally, as we’re respectful of the cultural differences of individual countries, you’ll draw on your market expertise – whilst liaising with market stakeholders – so that we adapt and tweak communications to ensure we’re always talking their language, in every sense of the word.

Skills

  • When it comes to customer-service, you don’t just go the extra mile… you’ll go whatever distance it takes to get it right. With an impressive background of delivering unforgettable customer experiences, you’re able to instil this passion in others. 
  • That’s because you’re used to heading up teams, inspiring them through your passion, and helping them do better through your motivational leading and coaching (something you’re comfortable doing whether you’re talking in Spanish or English)
  • And, when you’ve got all that going for you, we know that’s going to have a positive impact on the team’s productivity, as they hit KPIs – what’s more they’re happy to do so. 
  • Professional, able to make decisions that count and full of enthusiasm, we know you’ll challenge us to do even better – something our customers won’t be able to believe is possible.

Benefits

  • Discount on Dyson machines
  • Competitive annual leave
  • Company bonus

Posted: 08 February 2019