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Direct Concession Manager


United Kingdom - Harrods Demo Store

About Us

Dyson Retail is Different, for a number of reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers – think 5 star hotel levels of service – demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology. 

Our Harrods Concession manager will play a key role in leading a team of experts and stylists in our store on the fifth floor in Harrods, Knightsbridge. You will deliver outstanding customer experiences that fascinate shoppers through the presentation and demonstration of our machines. You will support to plan, organise and oversee approaches used by the in-store teams.  You will recognise performance needs that need to be addressed and consistently developed. Furthermore, your product awareness will also help you to drive business initiatives, ensuring all targets are achieved & exceeded, while maintaining a high level of pride in standards both front and back of house.

You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the on-going success of the our Dyson concession.

About the Role

As a Brand Manager in Harrods, one of the world’s leading luxury department stores you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality.

A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising.

Key Responsibilities

  • Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development
  • Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, “VIP” experiences and new propositions
  • Continually review results, establish clear measures, sharing insights and revise as needed to drive performance
  • Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space
  • Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer’s expectations, whilst balancing this with a safe, compliant and cost controlled culture
  • Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss
  • Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so
  • Be the brand guardian, ensuring your team understand what needs to be delivered and how

About You

  • Proven experience of leading, motivating and developing in a premium retail environment
  • Proven experience of store leadership
  • A confident, composed approach
  • Proven experience in running the day to day operations of a retail location
  • Proven ability communicating with, challenging and influencing senior stakeholders
  • Ideally have an understanding of the beauty industry
  • Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results
  • Track record for creating innovative solutions that solve problems and/or challenge convention
  • An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location
  • Demonstrates integrity in all their decisions and actions
  • Ability to work flexibly to the business needs
  • Excellent communication skills
  • Proven ability to simplify the complex
  • Strong influencing skills / building relationships
  • Creative and innovative – able to think differently
  • Have a passion for developing individuals
  • Has an ability to shape long term plans into short term tactical steps
  • Uses a combination of data, insights and logic in decision making and proven ability to think long term
  • Passionate about delivering perfect brand and product experiences
  • Pro-active – prepared with solutions and anticipating problems
  • Organized and deadline orientated
  • Sense of ownership – committed to the delivery of projects
  • The ability to inspire and challenge

Hours of work are 5 days over 7 on a shift pattern

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.