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Direct Fulfillment Analyst


Starting salary will be determined based on experience and credentials
Supply Chain and Logistics
Chicago, IL, USA

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with additional offices located in Aurora, Illinois and Ann Arbor, Michigan. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.

About the role

Direct Logistics supports the organization through detailed logistical analysis and reporting. It is the role of the Direct Logistics function to ensure customer logistical compliance, provide operational support to Dyson’s third-party logistics providers, provide support for our customers, and our warehouses, and drive system enhancement project.
This position is responsible for driving all aspect of logistics along the customer order journey.  Direct Logistics will monitor all DTC orders to ensure timely fulfilment and identify opportunities for process improvement for the US Market.  
Essential Job Functions, Duties and Responsibilities:
  • On-time and cost-efficient order fulfilment from Dyson’s systems, to 3rd party warehouses, parcel carriers, and ultimately to customers
  • Monitor and report Dyson’s performance against KPIs
  • Work with our Direct Sales team to ensure correct volume forecast 
  • Track & trace outbound shipments and proactively follow up as required to ensure desired service results
  • Communicate late deliveries and update delivery schedule accordingly
  • Manage shipment exceptions, shipment prioritization and expedited shipments
  • Lead projects as assigned – examples being the DMP/DOMs software improvement, and reduction of defects in the order journey
  • Be available afterhours and weekends to provide logistics coverage in case of service issues 
  • Audit logistics reports for validity and reasonableness; identify potential problems and proactively formulate solutions
  • Analyze and summarize logistics, operations, and freight costs; investigate and report what’s driving any significant variances to budget
  • Manage relationships and performance with 3rd party vendors, including the development of new relationships and contract reviews
  • Providing a high level of service to customers under all market conditions while maintaining logistics costs at a reasonable level – balancing service and cost.
  • Ability to operate and multi-task in high pressure, time sensitive situations

Key Outputs:
  • Work with internal and external customers to ensure optimal outbound logistics by establishing a proactive problem-solving process
  • Effective shipment follow-up and expediting
  • Create an environment of continuous improvement by measuring performance of suppliers

About you

  • 1-2 years of international logistics and trade compliance in consumer products
  • Bachelor’s Degree or equivalent experience
  • Strong computer skills, including MS excel, SAP and reporting tools such as Tableau or Power BI
  • Creative problem-solving abilities

Functional Competencies:
  • Supply Chain Management
  • Knowledge Related to Relevant IT Tools
  • Logistics Understanding
  • Vendor / Supplier Management
  • Capacity Planning and Management
  • Supply Performance Measurements and Balance
  • Supply chain understanding
  • Ability to work both as an individual and in a team environment to resolve issues
  • Must be well organized, detail oriented, and multi-task
  • User testing for systems


At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:
  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts

Health benefits:
  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at for more information. Dyson is an Equal Opportunity Employer. #LI-DYSON

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.