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Direct Retail Operations Manager


Planning and Retail Operations
United States - Chicago Office

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.  

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people.

At Dyson, we sell by demonstrating.  Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out, and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.

About the Role:


Operations, Systems and IT

  • Collaborate closely with Operations Process Owners to ensure processes are defined with clear guidance, KPIs, and governance mechanisms, driving to reduce cost, improve efficiency, and improve effectiveness through process optimization

  • Coordinate & deploy new tools and processes (Ie. payments, QR, demo apps, Omni services) inclusive of R&D to drive continuous improvements for customers & company

  • Coordinating System requirements with the Global team: alarm, security, inventory, IT, Payment, etc.

  • Managing key vendors, including, but not limited to, Mood Media, Retail Next, Clientela, MyPOS, Bunzl

  • Implement review and governance processes to ensure legal compliance and trading to Global Retail Operations best practice

  • Support the Senior Operations Manager to manage the operational expense budget, contributing to cost optimization efforts

  • Promote a process-driven culture aiming to make all stores compliant with standards like PCI DSS and conduct internal audits, business continuity plans, and H&S risk assessments

Inventory Management

  • Lead the day-to-day inventory management program, including:

    • Forecasting to ensure stores maintain healthy levels of inventory to support sales plans and business KPIs

    • Manage inventory processes with a focus on automation

    • Ensuring shrink is kept within pre-agreed targets

Retail Store Support

  • Ensure clear and effective communication between Operations and store teams, utilizing multiple forums and platforms

  • Leading the centralisation of Americas documentation & guidelines to guide markets and stores on operational processes & policies

  • Be the lead contact for each market on how stores operate: partnering with the Education Team to train store teams on operational procedures, compliance mechanisms, and the rollout of new retail services

  • Oversee break/fix processes, working with vendors and internal teams where required to ensure timely resolutions to store requests

Retail Development

  • Key task force operations lead for expansion ensuring smooth launches; managing the operational tasks related to new openings, ensuring timely follow up action to open successfully on time and within budget

  • Manage and/or assist in complex and time sensitive projects for various business needs including retail development, new product launches, etc.

Other Requirements

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role

  • Ability to lift, push, and pull up to 30lbs., potentially overhead

  • Travel is approximately 20%+

About You:

  • Bachelor’s degree required

  • 5+ years in retail operations or retail project management

  • 1+ years in providing general administrative support

  • Previous retail experience in the field is strongly preferred

  • Marketing and events experience a plus

  • Genuine passion for providing outstanding service

  • Excellent verbal and written communication skills

  • Organized with attention to detail and accuracy with exceptional follow-up

  • Ability to work in a fast paced and challenging environment

  • Ability to effectively manage multiple projects, meet deadlines, and re-prioritize work as needed

  • Ability to exercise sound judgment and independent decision making 

  • Demonstrates an aptitude of understanding retail and the overall business function

  • Ability to work independently and make decisions with minimal supervision

  • Ability to handle sensitive and/or confidential information

  • Advanced in Microsoft Outlook, Word, Excel, and PowerPoint

  • Previous experience with SAP strongly preferred


At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. 

Financial benefits: 

  • 401K with up to a 4% match 

  • Company paid Life Insurance and AD&D 

  • Flexible Savings Account (FSA) and Health Savings Account (HSA) 

Lifestyle benefits: 

  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time 

  • Pre-tax Commuter Benefits (applicable areas only) 

  • Generous Child Care Leave Program 

  • Wellness Program 

  • Employee Assistance Program 

  • Generous Dyson Product Discounts 

Health benefits: 

  • Multi-Level Healthcare Coverage Options 

  • Vision & Dental Coverage 

  • Company paid Short-Term and Long-Term Disability 

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.