Dyson Retail Expert (Casual) - Castle Hill

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people. 

Dyson have an ambitious expansion plan to evolve to a model where sales are through direct & controlled channels and to do this, we are growing our Retail estate. Dyson Retail is Different. This a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience with a blow-out bar concept. We are delivering a high service experience for our shoppers; think 5-star hotel levels of service demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.

About the Role

At Dyson, we take a problem solving approach to everything we do. Our Retail Experts are enthusiastic brand ambassadors, providing the ultimate owner experience. Our Experts are Dyson advocates who know our technology inside out, and are excited by it. They are the face of Dyson, connecting our world leading and pioneering technology with shoppers and owners.

Main Responsibilities include but not limited to:-

• Deliver hands on demonstrations with our customers, showcasing the unique benefits of Dyson products across the Floor Care, Environmental Control, Personal Care and Professional categories

• Taking personal responsibility for achieving individual and store-based KPIs, including daily, weekly and monthly sales, customer service and store profitability targets

• Utilise the 4E’s How to Sell framework when interacting with customers in store, through Engage, Explore, Explain and Execute

• Utilise the How to Sell framework and ongoing coaching from Community Hub Manager to achieve Monthly Volume, Conversion & Premium Mix targets in store

• Proactively approach customers in store, question and generate interest around Dyson products that are suited to their individual needs

• Educate and provide guidance on supporting products and/or parts

• Maintain a high standard of visual merchandising in your area, always looking for opportunities to increase Dyson in-store presence

• Build strong relationships with store management and staff, ensuring consumers are directed to the Dyson brand even when you are not present

• Achieve a standard of excellence in our work processes and outcomes, ensuring adherence to Dyson policies and all relevant regulatory and legal requirements

• Promote and demonstrate Dyson behaviours, implement and comply with health and safety procedures

About you

You will have an understanding of retail principles such as visual merchandising and sales targets along with a keen interest in technology with the ability to communicate how machines work differently. A high standard of personal presentation and excellent customer service is paramount.

Previous skills and experience:-

• Customer service and/or sales experience

• Experience within a premium retail environment is advantageous

• A confident approach and a friendly, engaging manner

• Strong interpersonal skills with an ability to communicate complex information simply

• Ability to work independently

• Time management skills with the ability to multi-task

• Determination, passion and drive for results

• Hard working, ambitious approach to all that you undertake in giving in-depth bespoke consultations to answer every customer's questions

At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.

#LI-DYSON

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.