- Australia - Sydney George Street Demo Store
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.
Dyson have an ambitious expansion plan to evolve to a model where 80% of sales are through direct & controlled channels and to do this, we are growing our Retail estate. Dyson Retail is Different. This a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience with a blow-out bar concept. We are delivering a high service experience for our shoppers; think 5-star hotel levels of service demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.
This is a new retail concept in a fundamentally entrepreneurial, start-up feeling business. This means that everyone in-store needs to be prepared to do anything and everything required running the business and providing the best customer experience.
About the Role
At Dyson, we take a problem solving approach to everything we do. Our Retail Experts are enthusiastic brand ambassadors, providing the ultimate owner experience. Our Experts are Dyson advocates who know our technology inside out, and are excited by it. They are the face of Dyson, connecting our world leading and pioneering technology with shoppers and owners.
Main Responsibilities include but not limited to:
Deliver hands on demonstrations with our customers, showcasing the unique benefits of Dyson products across the Floor Care, Environmental Control, Personal Care and Professional categories
Taking personal responsibility for achieving individual and store-based KPIs, including daily, weekly and monthly sales, customer service and store profitability targets
Utilise the 4E’s How to Sell framework when interacting with customers in store, through Engage, Explore, Explain and Execute
Utilise the How to Sell framework and ongoing coaching from Community Hub Manager to achieve Monthly Volume, Conversion & Premium Mix targets in store
Proactively approach customers in store, question and generate interest around Dyson products that are suited to their individual needs
Educate and provide guidance on supporting products and/or parts
Maintain a high standard of visual merchandising in your area, always looking for opportunities to increase Dyson in-store presence
Build strong relationships with store management and staff, ensuring consumers are directed to the Dyson brand even when you are not present
Achieve a standard of excellence in our work processes and outcomes, ensuring adherence to Dyson policies and all relevant regulatory and legal requirements
Promote and demonstrate Dyson behaviours, implement and comply with health and safety procedures
You will have an understanding of retail principles such as visual merchandising and sales targets along with a keen interest in technology with the ability to communicate how machines work differently. A high standard of personal presentation and excellent customer service is paramount.
Previous skills and experience:
Customer service and/or sales experience
Experience within a premium retail environment is advantageous
A confident approach and a friendly, engaging manner
Strong interpersonal skills with an ability to communicate complex information simply
Ability to work independently
Time management skills with the ability to multi-task
Determination, passion and drive for results
Hard working, ambitious approach to all that you undertake in giving in-depth bespoke consultations to answer every customer's questions
At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll receive generous product discounts and perks and work with a fantastic team of people every day.
At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.