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E-com Logistics Lead


Supply Chain and Logistics
Republic of Korea - Seoul Office

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge - more categories, more locations and more people.

We push the boundaries of what others have defined as possible. Our approach starts with an engineering mindset and different thinking. Then we continuously refine our ideas - unwilling to compromise and driven by an obsession for finding a better way.

“That’s really what Dyson is all about – new thinking to solve everyday problems.” - James Dyson

About the role

Online Supply Chain Operation – Major responsibility

  • Have full ownership of E-commerce supply chain from order placement to delivery completion including system interfaces and issue handling.
  • Ensure order/payment/information flow to enable perfect order fulfilment & delivery execution through several system interfaces by working with e-Commerce team, Supply Chain team and Group IT team internally and 3rd parties in Korea and oversea.
  • Manage order cancellation/return processes to execute on time without failure with 3rd parties.
  • Resolve Daily operations related issues and provide right resolution and direction to 3rd Parties by working with internal team and IT team outside Korea.
  • Own eCommerce business plan execution in terms of Supply Chain via processes and system to deliver best in class customer service.
  • Develop/implement flawless operation procedures and system enhancement as a representative of Supply Chain team to eCommerce and internal team.
  • Drive operations excellence and innovation in supply chain side to provide best in class customer service to external & internal customers by establishing KPI & result driven execution.
  • Own Supply Chain performance scorecard & KPI in eCommerce operation and drive continuous improvement and action planning by working with other Supply Chain team members and global IT team.
  • Generate procedures and process flows for role, if necessary;
  • Identify areas of improvement for various processes and implement changes.
  • Research the best practice of eCommerce within or without same industry and analyze its implication and applicability to Dyson Korea.

Communication and customer support

  • Communicate with the Dyson supply chain team to understand receipt planning and allocation figures to ensure inventory shortages and retailer chargebacks are minimized
  • Work with Dyson internal teams to identify and resolve issues resulting from customer, item, or pricing setups in system

Other duties

  • Demonstrate an acute attention to detail
  • Identify problems and find solutions
  • Think outside of the box, identifying opportunities for improvement

About you

  • 7 years’ experience in Supply Chain Management
  • 3PL DC operation managing experiences
  • Knowledge and experience on Total Order Management Processes & Execution with ERP system and Market Place platform in Ecommerce industry.
  • Experience with eCommerce Supply Chain and Retail Supply Chain
  • Experience and Knowledge with SAP or ERP system/process project & implementation
  • Variety of systems and infra-Project experiences for ecommerce logistics
  • Track record on multi-cultural environments where he or she played a major role on execution and follow-through.
  • Strong leadership and responsivity, follow-through, results driven attitude.
  • Hands-on, down to earth profile.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.