- Customer Service and Inside Sales
- Italy - Milan Office
We’re growing fast. The ambition for our Digital Sales business is huge and our goal is to consistently grow our E-Commerce business year on year. Dyson.it is where all Dyson initiatives come together and is the single most visible touch point to our consumers. Dyson is about better ideas and better technologies, as the E-Commerce Executive you will play a supportive role in implementing the plans which reflects our strategy for Dyson to succeed. This role offers a great opportunity to further your career in a company driven by technology and innovation.
About the Role
The E-commerce Executive will report to the E-Commerce Trading Manager and will plan and deliver projects and trading activities (e.g. Winter Sales, Black Friday) to drive the performance and support the growth of the Direct Online channel. He/she will also be the key operational contact for daily trading activities and daily stock management.
We run our E-Commerce business using the E-Commerce Equation - traffic x conversion x average order value - and this role will have accountability working across all three of these areas. Capable of strategic planning but not afraid to get hands on, this is a great opportunity for E-commerce Executive to apply skills in a real 360 role, providing scope and opportunity to be at the forefront of growing and developing the market in Italy.
This role is expected to work closely with a network of e-commerce, digital, marketing and supply colleagues based in Dyson’s global as well as local functions.
Daily Trading Approach: analyse and determine actions/opportunities from various reports and datasets with the main aim of driving volume and conversion
Leveraging analytics insights and data (Adobe Analytics and internal tools) ensure optimization guidelines are followed & standards met to ensure optimization of conversion goals & objectives
Leverage operational insights & global best practices to influence the optimization of campaign customer journeys and path to purchase
Develop, plan and execute product trading campaigns and oversee onsite pricing
Sales and Forecast: help to manage demand and forecast, closely work with commercial team and all function teams to ensure business delivery vs target
Administration of stock and sell through management, forecasting and planning
Relevant degree with strong e-commerce knowledge and experience
At least 2 years’ experience in e-commerce or digital activities
Organisational or project management skills in an international commercial environment
Project Management: scheduling, tracking, reporting
Project oriented and Innovation minded
Multitasking ability - Able to work under pressure
Accuracy, reliability & vigilant attention to detail
Proactivity, ability to quickly adapt into a new organisation and high energy level
Experience of account or channel management
Trading on E-Commerce Web Shop/ Marketplace / Pure Players is a plus
Strong excel skills
Prior knowledge of Adobe Analytics would be advantageous but not essential
Excellent communication skills (written and verbal)
Collaborative: you’re comfortable collaborating will colleagues and peers across countries, cultures and levels of seniority
Fluent in English – Italian is a plus
- Dyson bonus
- Restaurant tickets
- Travel subsidy
- Discount on Dyson products
At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.