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E-Commerce Operations Manager


United States - Chicago Office

About Us: 

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

About the Role: 

The Dyson Ecommerce Operations Manager will oversee the performance, efficiencies, and processes of the direct business to be a single point of contact over 4 key areas; Inventory, Logistics, Fulfilment and Reporting/KPI’s across all 5 Direct Sales channels. They will work to analyze directs organizational process and will find ways to enhance productivity. This role works with a wide array of cross functional partners and US Leadership to ensure the Direct business delivers its financial plan.

Contribute to Dyson and Direct Ecommerce Sales Team Success 

Serve as an active and high performing member of the team. 

  • Identify problems and find solutions.  Think outside of the box. 
  • Be able to challenge self and others in accepting the norm, while working towards best practices. 
  • Suggest process improvement. Work as a team towards solutions by sharing knowledge, expertise, and new ways of working. 
  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role. 
  • Seek out assessment and growth opportunities. Strive for personal excellence. 
  • Act with urgency to make the most of opportunities and accomplish goals and objectives of business. 
  • Develop expertise in all Dyson products.  

Develop and manage relationships

  • Represent Dyson; demonstrate exemplary execution of Dyson principles.  
  • Seek out decision makers and influencers to best manage the business. Create positive working relationships across all levels of their organizations.  Problem solve issues to achieve profitable outcomes. 
  • Comprehensive knowledge of customers; ability to communicate that knowledge, serving as the voice of the customer internally. 
  • Establish and execute plans regarding fulfilment, supply and demand

Develop and manage relationships and processes with established customer team and internal business partners. 

  • Seek out decision makers and influencers. Create positive working relationships across all levels of the business. 
  • Work with Logistics, Supply, Logistics, Demand & Channel to ensure plans are supported
  • Accountability for all business processes related to the position, for example logistics, supply, legal, media, customer service, and all related administrative due diligence. 

Other Requirements 

  • Full driver’s license with good driving record 
  • Ability to lift, push, and pull up to 50lbs 
  • Ability to travel up to 25% 

About You: 

  • Bachelor’s degree required- Supply Chain Management, Operations Management, or Logistics preferred
  • 5+ years forecasting and/or planning experience required
  • 2+ years’ experience managing a team to drive results required
  • SAP/Anaplan/Kinaxis experience strongly preferred
  • Diverse experience supporting sales, operations, trade marketing, category management, and financial analysis required 
  • Strong analytical, problem-solving and decision-making skills
  • Ability to partner effectively with Sales and Supply Chain teams
  • Strong written and verbal communication skills
  • Strong attention to detail and accuracy
  • Strong aptitude for business math and numerical reasoning, and creative problem solving
  • Adaptable/flexible – able to multi task
  • Proven ability to positively influence buyers and management level decision makers to achieve customer business volume plan 
  • P&L proficiency and ability to optimize return on investment - ability to determine short- and longer-term sustainable outcomes rooted in analysis.
  • Excellent presentation and influence skills 
  • Excellent math and analytical skills 
  • Demonstrated proficiency in Microsoft Word, PowerPoint, and Outlook; advanced proficiency in Excel 
  • Demonstrate competency with internal and syndicated systems, data and content organization to support the needs of sales management 
  • Passion for the technology, and hunger to develop successful customer team 
  • Demonstrated ability to manage complex projects 
  • Accountable – takes ownership of business, customers, and relationships 

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.