- Singapore - Technology Centre
Dyson is a technology and engineering pioneer and currently operates in the categories of Floorcare, Environmental Control (“Air Multiplier” bladeless fans/heaters/humidifiers/purifiers), Lighting, and Professional (“Airblade” hand dryers). Dyson began 27 years ago with James Dyson and a handful of engineers questioning everyday products, thinking differently and making them better.
Dyson invented the world’s first bagless vacuum with Root Cyclone™ technology, and also the bladeless fans with Air Amplifier™ technology. Currently, Dyson holds 4,550 patents and patents holding, and have a team of over 2,000 engineers and scientists. Dyson also holds a Queen’s Award for Innovation.
Dyson vacuum cleaners are now available in 70 countries worldwide, and on average one machine is sold every 5 seconds. 90% of our machines are sold overseas, this was 30% just 10 years ago. Dyson was recently awarded the Queen’s Award for International Trade, which reflects the company’s growth over the last few years. We are now the world's number one vacuum cleaner manufacturer by value in the UK, US, Western Europe, Japan, Hong Kong, Taiwan, Singapore, and Australia.
“That’s really what Dyson is all about – new thinking to solve everyday problems.” - James Dyson
About the Role
e-Commerce has developed into our most significant channel for Dyson globally, and this is especially true in Singapore. Our success in the region will largely depend on our rapid scaling of these online businesses. Our distributor markets are split into clusters of countries. This role will be responsible for the development and profitability of the eCommerce business (Brand website vs marketplaces) in Singapore, reporting directly to the eCommerce Sales Lead SEA.
Key responsibilities include
Manage & drive SG ecommerce channels and own all local JBPs and local levels of key account(s) management. Negotiate directly with local marketplace partners on annual and mega campaign packages
Build ecommerce calendar, assortment, new launches and strategies via marketplace ecommerce teams & local head of departments
Responsible for all forecasting and planning, online merchandising, etc
Responsible for managing, executing & optimizing the day-to-day e-commerce operations
Own the reporting and analysis of key KPIs across all eCommerce channels, keeping stakeholders and leadership abreast of performance
Track sales and review orders daily. Monitor key e-commerce levers (conversion rates, bounce rates, ATC, click-through rates) to maximize site efficiency and sales potential
Work closely with customer services to ensure Dyson is providing a first-class Dyson experience for all customers who shop via our online channels
Work with CRM to launch & monitor ROI of campaigns driving to site e.g. E-mail campaigns: define frequency, offers, segments, etc.
Grow owners base through identifying external acquisition options e.g. sampling campaigns driving to site, Online-offline integration campaigns
Explore partnership with external partners (e.g. banks) for Dyson.com & marketplaces. Partner with Finance on P&L matters.
6-8 years of experience in SEA across e-Commerce and other sales roles. Some of which must be with a strong electronics/consumer multi-national brand or local pure-play sites with a proven track record
An achiever, motivated by breaking new grounds and creating a business from scratch
Delivery focused and prepared to roll up sleeves to make things happen
Thrives in a fast-paced & dynamic environment
Passionate about e-Commerce & the opportunities it brings to drive traffic & sales
Demonstrated sales management, and strategic marketing capabilities
Ability to manage multiple stakeholders & secure buy-in
Good communication skills, both written & verbal
Fluency in English
Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.