eCom Sales Order Processing Senior Executive - Korea


Base + performance based bonus + competitive benefits
Supply Chain and Logistics
Seoul - South Korea


The role reports to SOP team manager in Korea and works cross functionally with Supply Chain team (Planning team, Logistics team), internal Dyson teams (Marketing, Finance and eCommerce Team) and Global IT group outside Korea also 3rd parties as well. The SOP Senior Executive is also working with eCommerce team and IT team closely as a representative of Supply Chain team in eCommerce business channel and drive effective collaboration to ensure operations excellence and best in class customer service.


Online Supply Chain Execution – Major responsibility

•Ensure Online (Marketplace, Dyson Direct) order/payment/information flow to enable perfect order fulfilment & delivery execution through several system interfaces by working with e-Commerce team, Supply Chain team and UK IT team internally and 3rd parties in Korea and oversea.

•Manage order cancellation/return processes to execute on time without failure with 3rd parties.

•Resolve Daily operations related issues and provide right resolution and direction to 3rd Parties by working with internal team and IT team outside Korea.

•Own eCommerce business plan execution in terms of Supply Chain via processes and system to deliver best in class customer service.

•Develop/implement flawless operation procedures and system enhancement as a representative of Supply Chain team to eCommerce and Marketing team.

•Drive operations excellence and innovation in supply chain side to provide best in class customer service to external & internal customers by establishing KPI & result driven execution.

•Own Supply Chain performance scorecard & KPI in eCommerce operation and drive continuous improvement and action planning by working with other Supply Chain team members and global IT team.

Sales Order Processing

•Input the sales orders into SAP based on the PO awarded by online and offline customer

•Assure order accuracy and resolve any discrepancies in pricing, quantity or terms;

•Monitor open orders to ensure on time delivery;

•Maintain and monitor order tracking for allocated products; assess against forecast and communicate variances internally;

•Generate procedures and process flows for role, if necessary;

•Identify areas of improvement for various processes and implement changes

Communication and customer support

•Effectively communicate externally with customers to resolve order issues, make adjustments where needed, and provide order status information as requested

•Communicate with the Dyson supply chain team to understand receipt planning and allocation figures to ensure inventory shortages and retailer chargebacks are minimized

•Work with Dyson internal teams to identify and resolve issues resulting from customer, item, or pricing setups

•Partner with third party logistics service providers to ensure customer orders ship on time, accurately and according to customer routing guide specifications

•Liaise with Dyson accounts receivable to resolve any customer credit issues to ensure shipping deadlines are met

•Daily auditing of open orders to ensure accuracy and timeliness of shipments

Other duties

•Demonstrate an acute attention to detail;

•Identify problems and find solutions;

•Think outside of the box, identifying opportunities for improvement


•Track record on multi-cultural environments where he or she played a

 major role on execution and follow-through.

•Strong leadership and responsivity, follow-through, results driven


•Hands-on, down to earth profile.

•Knowledge and experience on Total Order Management Processes

& Execution with ERP system and Market Place platform in B2C industry.

•Experience with eCommerce Supply Chain and Retail Supply Chain

•Experience and Knowledge with SAP or ERP system/process project

& implementation

•Preferred to have +5 years’ experience in Supply Chain Management


•Leadership& ownership, Operation discipline, logical & strategical

thinking, effective communication skill including English proficiency.

•Strong analytical and problem solving skills

•High level of attention to detail and accuracy

•Ability to work independently

•Project Management Skill

•Knowledge and experience with SAP or ERP system

•Knowledge on online Market place platform and other relevant

solution. Also, overall understanding on industry standards and

best practice.


The successful candidate will receive a competitive compensation package which will include a base salary and annual performance bonus scheme.

Posted: 31 October 2018