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eCommerce Account Manager


United States - Chicago Office

About us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge - more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office in Ann Arbor, Michigan. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

About the role:

Responsible for managing and delivering the financial goals for key Dyson Ecommerce Retail accounts

  • Seek out decision makers and influencers, to best manage the business. Create positive working relationships across all levels of their organizations
  • Deliver and exceed the growth objectives for finished goods and parts across product categories
  • Partner with Demand Planning, Sales, and Finance to forecast and deliver sales/margin targets
  • Maintain customer forecast through the required tools (Anaplan) to ensure full visibility and accuracy of expected plans and sales
  • Manage the key ecommerce retail customers to deliver against an agreed set of volume and value KPIs to achieve market share targets
  • Develop an annual account plan that sets out the key strategic aims for Dyson and the retailer
  • Lead retailer product margin and broader terms negotiations

Support Dyson’s retail partners to deliver best in class digital experience execution

  • Work with ecommerce content teams to execute Dyson product pages to the highest standard online
  • Ensure digital experience execution maximizes the shopper journey
  • Identify opportunities to cross-sell and up-sell buyers within the customer journeys, partner with retailers to execute optimizations

Develop and manage relationships and processes with internal business partners.

  • Seek out decision makers and influencers. Create positive working relationships across all levels of the business
  • Partner with internal operations and supply chain teams to ensure retailer order processing and fulfilment SLAs are met
  • Be an advocate internally for our retail partners and ensure that we are delivering the best possible customer experience

Live the brand, foster a culture of teamwork and collaboration

  • Be agile, resilient and have the capability to work in a fast-paced; ever changing environment.
  • Support and mentor team members
  • Partner with other team members to support new opportunities as they arise
  • Be able to challenge self and others in accepting the norm, while working towards best practices
  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
  • Think outside of the box, identifying opportunities for improvement
  • Identify problems and find solutions

Fulfill other duties as required

  • Ensure that all Dyson communications on approved retailer web sites are compliant from an IP, legal & product team perspective
  • Perform QA on all product and offer launches online
  • Relish the opportunities to pick up new activities that fall broadly in the purpose of the role
  • Identify problems and find solutions

About you:

  • 5 years’ experience ecommerce account management or ecommerce retail buying
  • Excellent stakeholder management skills with demonstrable experience of working and aligning cross-functional business partners
  • Ability to think strategically and develop long-term plans for channels, retailers, and products
  • Proven negotiation and closing skills, both at the account and product sales levels
  • High degree of commercial acumen and can demonstrate a history in driving sustainable profit growth
  • Strategically minded, with the ability to plan for the long term as well as execute short term initiatives
  • Excellent stakeholder management skills with demonstrable experience of working and aligning cross-functional business partners
  • Good customer and cross functional interface capabilities
  • Excellent presentation and influencing skills
  • P&L proficiency and ability to optimize return on investment
  • Ability to accurately forecast demand
  • Demonstrated proficiency in Microsoft Word, PowerPoint, and Outlook; advanced proficiency in Excel


At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts

Health benefits:

  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at for more information. Dyson is an Equal Opportunity Employer. #LI-DYSON

At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate. 

Closing date: 04 October 2021