- Turkey - Istanbul Office
At Dyson, we’re growing – fast. The ambition for Dyson is high, our goal to consistently grow our eCommerce business by double digits, year on year, for next 5 years. Our Dyson.com platform is where all Dyson initiatives come together and is the single most visible touch point to our consumers globally. Dyson is about better ideas and better technologies, EMEA eCom Experience Manager you will play a central part in bringing our eCom and digital plans and operations to life.
About the role
At Dyson our Owner is central to everything we do and your role will make sure that owners are getting fantastic experience, every day on our Dyson.com web shop. You will work closely with our group teams, our market teams and our regional creative centres of excellence in the designing and delivery of journeys that give a truly Dyson experience on our website and drive sales and performance.
This role is part of a newly created team. You will need to input and help craft the strategy, operations, and process of this team. It is created to offer day to day multi market support for our smaller developing markets. This could include merchandising for stock, pricing and promotions, merchandising banners, and assets and if possible localising pages. These activities are central to hitting our commercial ambitions and targets
Dyson is a fast paced and agile company. The below is an example of your main week to week accountabilities but is not a complete list.
Team management, this role has 2 reports. You will need to quickly build a one team culture to get the best from your people.
Content Management Support:
Support growing markets by managing web content and products through our Content Management Systems (Adobe Experience Manager, Hybris, Magento 2, delivering a consistently premium customer experience on Dyson’s Websites with your team.
Work with EMEA, local and group teams to build and localise pages for the website, merchandising them accordingly.
Set up and manage promotions in line with the relevant commercial calendar. Work cross-functionally to ensure promotions are well merchandised and drive a positive uplift in sales.
Partner with our optimisation programme (RACE) which identifies insights and quick wins, to improve day to day trading on Dyson.com and implement their recommendations.
Carry out regular site health checks and fix what needs to be fixing (bugs, typos…)
Pick up new activities that fall broadly within the purpose of the role:
Fix things that you can see need fixing
Identify problems and work with others to find solutions.
Keep up to speed on the latest digital trends.
Project Management: Keep track of the different tasks your team is working on and ensure to communicate updates and deadlines to stakeholders accordingly.
Digital & E-commerce: 2-3 years’ experience directly using eCom systems ideally in a premium goods or technology setting
Systems: Prior knowledge of AEM, Hybris and Magento 2 would be advantageous but not essential.
Owners First: You’ll understand and think about what these plans and actions do for our owner experience.
Agile: Be capable of working in a fast-paced, sales-driven environment, with autonomy and flexibility.
Team management: Experience managing a team, developing talent, and managing performance as needed. This role has 2 direct reports which will likely grow in next 12 months.
Organised: You are able to break down a goal into manageable tasks and work efficiently to deadline.
Multi-tasking: You are able to work on multiple projects at the same time.
Communication: You are a strong communicator, able to communicate technical issues using simple terminology. . Comfortable adjusting communication style to different layers of organisation
Detail: You have a keen eye for fine details
Solution oriented: You have a bias for action and get things done with a positive attitude.
Collaborative: You’re comfortable working will colleagues and peers across countries, cultures and different levels of seniority.
Fluent in English and another EMEA language (Arabic, Turkish, Czech or Hebrew German are preferable.)
Performance related bonus
Private medical insurance
Discounts on Dyson machines
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.