- Graduates, Interns and Apprentices
- France - Paris Office
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.
About the role
He/ She will be a key support for the France aftermarket manager, delivering projects as well as providing support on operational execution
3rd party monitoring : (workshop & retailers aftermarket. Control volumes, monitor KPI’s & invoicing, raise action plan when needed.
Supply spare parts (Interco PO’s and stock fulfilment for spares)
Support spares order book monitoring with CPM dedicated team
Service Request management
Manages communication with Contact center and ensure Contact center is updated at any time about escalations/spare parts shortage to manage Owners as per Happy Owner process.
Manages Customers complaints with contact center
Adheres to Happy Owners process
Ensures SLA of SRs
Manages escalations linked to capacity shortfall/IT issues/contact center or courier performance.
Spares parts – Logistic
Ensures spares parts stock is managed appropriately ( accuracy objective/level of inventory in € and volumes) with the support of the workshop manager
Ensures required spares are available and raise alerts
Informs and Manages shortages with contact center
Is up to date at any time about supply situation
Manage spare data base & new spares fulfilment.
Supports and deploys various European initiative /project locally (repair index, new legal conformity warranty, retailer contracts and new wow, reclamation flow triage, unnecessary repairs, fraud management)
Is up to date on new products launch
Evaluates & proposes improvement projects in the country, ensures continuous improvement for throughput and cost reductions.
25 days holiday + 12 days RTT
Free coffee and tea + free fruits
Discounted Dyson machines
Public Transport subsidy 50%
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.