European Supply Chain Graduate France

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

About the role

He/ She will be a key support for the France aftermarket manager, delivering projects as well as providing support on operational execution  

Operational interactions 

• 3rd party monitoring : (workshop & retailers aftermarket. Control volumes, monitor KPI’s & invoicing, raise action plan when needed.   

• Supply spare parts (Interco PO’s and stock fulfilment for spares) 

• Support spares order book monitoring with CPM dedicated team  

Service Request management 

• Manages communication with  Contact center and ensure Contact center is updated at any time about escalations/spare parts shortage to manage Owners as per Happy Owner process. 

• Manages Customers complaints with contact center 

• Adheres to Happy Owners process 

• Ensures SLA of SRs 

Escalations 

• Manages escalations linked to capacity shortfall/IT issues/contact center or courier performance. 

Spares parts – Logistic 

• Ensures spares parts stock is managed appropriately ( accuracy objective/level of inventory in € and volumes) with the support of the workshop manager 

• Ensures required spares are available and raise alerts 

• Informs and Manages shortages with contact center 

• Is up to date at any time about supply situation 

• Manage spare data base & new spares fulfilment.  

Project management 

• Supports and deploys various European initiative /project locally (repair index, new legal conformity warranty, retailer contracts and new wow, reclamation flow triage, unnecessary repairs, fraud management) 

• Is up to date on new products launch 

• Evaluates & proposes improvement projects in the country, ensures continuous improvement for throughput and cost reductions. 

Benefits

• Discretionary bonus    

• Health insurance

• 25 days holiday  + 12 days RTT

• Lunch voucher  

• Free coffee and tea + free fruits

• Discounted Dyson machines 

• Public Transport subsidy 50%

#LI-DYSON

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.