Facilities Manager


Malmesbury - United Kingdom


  • Responsible for all soft service touch points on our Malmesbury campus, ensuring seamless response to business expectations and ad-hoc needs. 
  • Achieving this performance will require the definition and execution of the appropriate strategic plan. 
  • This plan will span existing, refurbished and new buildings and include the development of both existing internal resource (reception, site services, goods in, switchboard, service desk etc.) and external supplier relationships. 
  • Working alongside, and in support of, the other key estates leaders (building services, catering, projects and estates), this role encompasses major stakeholder engagement and the establishment of, and measurement against, Key Performance Indicators.


  • Service; ensure outstanding service delivery across all areas of accountability 
  • Strategy; definition of the service model, the scope of internal resource and complimentary external resourcing, to cost effectively achieve the desired level of service performance across estates operations 
  • Approach; implementation of strategy, introducing appropriate Key Performance Indicators to measure and maintain service performance, with upward reporting of results 
  • Constantly challenge existing practices and introduce innovation 
  • Management; ensure internal resource is suitably developed and expanded to implement the strategy, with enhanced complementary arrangements with external suppliers 
  • Budgeting; predict and manage of all annual service costs, demonstrating value verses measured performance Visibility; be the face of estates operations and lead on all staff and visitor touch points 
  • Direct line management of; reception, helpdesk, site services and goods in ensuring the team are motivated, empowered and inspired 
  • Accountability for the first class delivery of outsourced services including; cleaning, housekeeping, pest control, waste management
  • Continual review of contracts to demonstrate value for money 
  • Ownership of visitor management experience/process 
  • Working with various functions around the campus, including but not limited to IT and Security to review and improve existing processes 
  • Support events activity 
  • Manage the estates fleet ensuring legal compliance 
  • Be a H&S ambassador, ensuring compliance with all H&S policies and procedures in your areas of accountability Complete and contribute towards audits


  • Membership of BIFM preferable 
  • Experience of leading facilities soft services/operations in a similar organisation 
  • Broad experience and knowledge of a wide range of soft service models 
  • Must be flexible and adaptable to change 
  • Leadership; ability to respond, prioritize and implement under pressure, coordinating both internal and external resource to reach the most expedient solution 
  • Strong communicator; ability to convey complex issues concisely and accurately 
  • Excellent interpersonal skills; ability to build productive working relationships and influence 
  • Excellent analytical skills; to be able to assess problems thoroughly and drive logical conclusions 
  • Confident; comfortable with interacting with senior executives 
  • Credible; ability to demonstrate a level of expertise in order to gain stakeholder confidence 
  • Assertive; readiness to press teams and suppliers to take remedial action when required 
  • Neutral; ability to shape strategic direction without imposing their own views or prejudices on the outcome 
  • Good IT skills - proficiency with Microsoft package software 
  • Decisive and willingness to show initiative


  • 27 days annual leave plus eight statutory bank holidays 
  • Life assurance 
  • Performance related bonus 
  • Pension scheme 
  • Dyson machine discount 
  • Sports centre 
  • Subsidized cafe and restaurants

Posted: 22 March 2019