Global Head of Retail Training Academy


Retail (Head Office)
Malmesbury - United Kingdom


We currently have more than 4,000 experts and stylists in the field across our retail locations with an increasing number of retail sales staff working in a Dyson Demo and SiS around the world. As we continue to scale our retail & events footprint, we need to ensure that every Dyson expert & stylist is fully versed in how to run their store, demonstrate Dyson technology and convert the sale. 
To achieve this, 15 months ago we established a Dyson training academy. Its mission is simple: To ensure that every team member is empowered to consistently deliver the same high quality shopper and owner experience.


Primary purpose of role:
Take ownership and lead our global training academy by:
  • Inspiring and motivating our experts, our stylists and our local training teams to achieve our mission.   
  • Raising the importance of training with the senior leadership team in both our group and local commercial teams.
  • Build and nurture a global and local training team structure to support our ambitions.


  • Delivering our 2019 training academy strategy which consists of 5 key projects:
  • Welcoming our teams to Dyson.
  • Ensuring best in class NPD launches
  • Inspiring on going excellence in all aspects of retail
  • Building a global community and creating unique experiences for our team.  
  • These projects will be delivered via: our training tool kit, our training academy app and our Dyson Champion program. And be underpinned by 3 key programs: measuring results, encouraging on-going learning and training our trainers.

  • Leading our 2020 training academy strategy and gaining buy in from key group stakeholders and local markets.  
  • Building a strong network within Dyson focusing on the teams you need to succeed: global retail team, local retail teams, global IT, global engineering and global commercial teams.
  • Develop a strong working relationship with our external App agency.  Ensuring they are motivated to deliver best in class work for Dyson.
  • Develop a high performing, motivated team of direct and indirect reports.


  • 27 days holiday plus eight statutory bank holidays
  • Pension scheme
  • Performance related bonus
  • Life assurance
  • Sport centre
  • Free on-site parking
  • Subsidized café and restaurants
  • Discounts on Dyson machines

Posted: 29 April 2019