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Global Retail Performance Manager


Data Analysis
Singapore - St James Power Station Headquarters

About Us 

Our culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and our pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences are more important than experience. And attitude counts as much as aptitude. 

About the Role

As the Global Retail Performance Manager, you drive the development of a performance culture in our retail network, supporting  stores  in  enhancing  their  performance  on  a  daily basis. You design and  implement  management  tools  &  KPIs  to  measure  and  optimize store operations, identifying areas for improvement, partnering with the retail marketing team, co-ordinating monthly performance calls with the markets, formulating action plans and ensuring that actions are carried out.

We work in a matrix organisation where group head office sets direction and strategy while local markets execute and manage the daily operations. Therefore, you must be used to operating in this matrix style and ideally have experience of operating on a global scale. Dyson moves at great pace, so flexibility, passion and high energy will be critical to succeed in this role, as will the ability to travel internationally on a regular basis.  You must have a collaborative style and a proven track record of building strong relationships with key stakeholders at senior levels.

  • Lead a team of Data Retail Analysts to support leadership team with  regular  data  and  reports  to  manage  business  process  and  critical  paths.  Build memos/presentations for Top Management
  • Provide regular in-depth analysis of outliers (over and under-performing stores) and work with  the  Regional  teams on action  plans  to  improve  the  performance.  Issue  and  analyse  monthly reports and peers benchmarking
  • Support  with  business  performance  analysis  and  deep  dives  in  order  to  drive  sales  and traffic to our stores, focusing both on BAU and more specific events such as Black Friday
  • Propose new ideas and new business solutions for both short and long term, with the goal of continuously improving and raising sales effectiveness, while strengthening Brand Retail Standards
  • Acts as project manager for key retail operation initiatives and collaborates with the team in   ensuring   roll-out   effectiveness.   Runs   analysis   to   monitor   the   results   from   the implementation    of    new    initiatives    and    provide    empirical    evidence    for    the recommendations raised
  • Provide  recommendation  to  ensure  that  staffing  is  in  line  with  the  respective  customer traffic and support increase in customer conversion rates
  • Liaise with the Global and Local Digital Direct Team to improve stores’ traffic and visibility, leveraging  on  digital-to-physical  tools  like  online  booking  solution  and  Google  My Business
  • Recommend value added activities that will improve agreed retail KPIs
  • Organize and coordinate regular Store Performance Calls with Group and the Countries to report on progresses and discuss action plans
  • Partner with  Finance  and  Supply  Chain  to  define  clear  Demos’  P&Ls  and  proper methodologies for BBI cost budgeting/tracking and inventory forecasting/management

About You

  • Bachelor’s degree with prior Data Analysis, Business Performance or Commercial Management experience required
  • Prior experience working with Retail/ FMCG Industry at a regional/ global level is highly preferred
  • Proficiency in advanced Microsoft Excel, SQL, Tableau, Looker are required
  • Articulate and confident when presenting and communicating retail performance information to senior stakeholders
  • Performance and insights-driven, with excellent analytical ability – comfortable assimilating and interpreting data and information to draw out meaningful insight and conclusions, and capable of using this to influence decision making
  • High levels of resilience and drive, able to see the strategic big picture but also to roll sleeves up and get into the detail and delivery of projects
  • Self-motivated with the ability to work independently and across teams
  • Ability to multi-task and manage multiple projects
  • Able to challenge all areas of activities, especially elements that have always been done’ and recommend new approaches to meet retail performance objectives


Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.