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Head of Communications, US


United States - Chicago Office

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.  

About the Role:

We are looking for someone to tell high quality stories with us and lead our communications strategy and team in the U.S. This role is at the leading edge of our proactive and reactive communications. 

You will have outstanding relationships with top tier media, and an innate ability to find, articulate and propagate inspiring stories weaving together multiple narratives (product, people, philosophy), cross-functional leadership skills that inspire and motivate talented teams to achieve unrivalled performance and be the sparring partner for our leaders across the countries.  

The values of Dyson are being Different, Authentic and Pioneering –we expect nothing less from the future Head of Communications for U.S. 




  • A strong contributor to the global Communications Team demonstrating leadership in the ‘how’ and the ‘what’ we communicate, playing a proactive role in evolving our approach and developing our people. 

  • Be an engaged leader in the cluster leadership team. Show involvement across all departments to maximize integration of communications in the wider business in the US market. 

  • Demonstrate high business acumen and understanding of Dyson. Provide strategic communications advice to the Managing Director and the Leadership team of U.S. 

  • Build strong bridges with Group Communications team to ensure clear definition and understanding of roles and responsibilities between central teams and market teams.  

  • Manage budgets to ensure efficiencies across the cluster and get the tools and resources to carry out local and cluster announcements.  

  • Drive a comprehensive program to advance Dyson’s mission and goals across product, reputation, corporate and internal communications for the market – launching products, sustaining products, thought leadership and reactive communication. 

  • Contribute to the wider Americas organization by regularly expanding your remit to regional projects. 

Communication Skills 

  • Devise and implement excellent internal and external communications strategies focused on telling stories around our core technology, our machines, our corporate stories, our people and places and the Dyson philosophy. 

  • Show in depth knowledge and experience of the US media landscape: own a network of key top tier contacts and understand the ins and outs of media relation. 

  • Oversee a programmed of proactive media to build Dyson’s reputation as an innovating engineering company. 

  • Drive the continuation and development of new formats and platforms in interaction with internal and external stakeholders. Be it online, on social media channels, as well as in traditional media. 

  • Oversee in-depth real-time monitoring, analysis reporting, and response to press coverage and social media interactions on a timely basis and across a wide spectrum of media, providing updates to the business on a regular basis. 

  • Identify emerging issues and opportunities facing the organization and design strategies to manage their impact including crisis management. 

  • Own the voice of Dyson in the U.S. and ensure a consistently high level of execution across all channels.

Team Management 

  • Lead a team spread across multiple locations/cities, drive motivation and engagement amongst team members.    

  • Support team members with growth plans and identify opportunities to develop and rise them to the next level. 

  • Drive the U.S. team to promote good news and manage the bad to inspire our owners to spread the word on our behalf. 

  • Superior management skills: ability to influence and engage people up, down, and across the organization to bring about change. 

About You:

  • A detailed knowledge of U.S. media across all its platforms with successful management experience either in house, agency side, or media side
  • A Bachelor’s degree or higher
  • Fluent in English. Another language is a plus

  • Minimum 12+ years’ experience in a management role focused on communications – either in-house, agency side or as a journalist

  • Analytical skills and ability to distil information

  • Ability to build and effect change - at both a people and process level

  • Demonstrated skill and comfort in building relationships with top tier reporters and editors, and in successfully positioning subject matter with the media to achieve high-impact placements

  • Evidence of experience in managing a comprehensive communications program to advance an organization’s mission and goals 

  • Superior management skills: ability to influence and engage people up, down, and across the organization to bring about change

  • A focus on quality and detail, rather than quantity

  • An understanding and passion for Dyson technology, design and engineering and a sense of what makes Dyson, and its people tick

  • Excellent storytelling ability, brilliant interpersonal skills and robust commercial understanding

  • Tenacity and persistence in pursing answers to problems and comfortable with change and ambiguity

  • Ability to inspire and manage talented teams. 

  • Calm under pressure, resilient and with a track-record of good judgement, and an ability to get things done

  • Unafraid to challenge, be challenged, and ask/answer difficult questions

  • An ability to influence at the highest levels through clear, informed, and logical discussion, tempered by a sense of humor

  • Willingness to admit when they are wrong and accept an alternative strategy

  • The utmost discretion: tact and diplomacy in dealing with sensitive, complex and confidential issues and situations

  • Cultural awareness and experience of the nuances of working for a global innovation company

  • The role is an ambassador for Dyson for the individual will be fastidious in organization and presentation, with vision and purposes as well as an eye for the detail


At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. 

Financial benefits: 

  • 401K with up to a 4% match 

  • Company paid Life Insurance and AD&D 

  • Flexible Savings Account (FSA) and Health Savings Account (HSA) 

Lifestyle benefits: 

  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time 

  • Pre-tax Commuter Benefits (applicable areas only) 

  • Generous Child Care Leave Program 

  • Wellness Program 

  • Employee Assistance Program 

  • Generous Dyson Product Discounts 

Health benefits: 

  • Multi-Level Healthcare Coverage Options 

  • Vision & Dental Coverage 

  • Company paid Short-Term and Long-Term Disability 

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.