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Head of Ecommerce Analytics

Summary

Salary
Competitive
Team
Data Analysis
Location
United Kingdom - Malmesbury Office

About Us


Our commercial strategies should launch our pioneering technologies and explain why they are better as simply and clearly as possible.  We’re constantly refining and redefining our global marketing strategies and campaigns to create customer and owner experiences that are authentic and uniquely Dyson.


Joining our Commercial Analytics & Insights Team, you will discover an entrepreneurial spirit that is motivated by delivering commercially beneficial data insights that will underpin our direct-to-consumer goals. The forming of this highly collaborative team in 2022 has created various new high-profile opportunities where you will work at speed to have an impact on our results.


We’ve built a world-class, near real-time analytics environment with Direct Data Studios in multiple territories and a Looker-based BI-suite, the Direct Control Tower. Trading in 29 markets around the world, Direct-to-Consumer is at the heart of Dyson’s business. This is a multi-billion-pound business unit with significant double-digit growth. 


You’ll continue this growth trajectory building on these data foundations by supporting the data consolidation strategy and enabling pioneering, omni-channel, end-to-end personalisation.


About the role


Reporting into the Director of Commercial Analytics, you will lead our Ecommerce analytics that measure and optimise the performance of Dyson’s Direct-to-Consumer business.


You will champion the power of customer data in decision making and ensure it’s at the heart of commercial decision making across the organisation. You will develop and lead customer insight initiatives, scope and implement analytical solutions to commercial challenges and translate the results into clear, concise findings suitable for senior stakeholders.


This role manages a small team of analysts that is expected to grow to meet the needs of the business, along with:

  • Leading Direct-to-Consumer Analytics – working across Group, COE and Market functions  

  • Interacting with and influence decision-making of Executives, MDs, Directors, Heads of Department to ensure timely and accurate dissemination of the insights 

  • Becoming a primary stakeholder with our Direct-to-Consumer function to ensure intelligence is shared and performance is at the heart of our capability investment and trading decisions 

  • Collaborating on the delivery of a data consolidation strategy to break down the Commercial data siloes; thereby facilitating omni-directional, end-to-end personalisation and optimisation at scale 

  • Contributing to and advocating Dyson’s Direct-to-Consumer strategy the full suite of analytics tools available to you at Dyson 

  • Championing and driving the reputation of the capability and your team across Dyson

  • Ensuring statistically robust analysis is in place and providing recommendations to maximise the performance of our Direct-to-Consumer business  

  • Providing agile scenario support, reacting to emerging challenges and opportunities 

  • Ensuring that insights are always clear and actionable with ‘so what’ implications that will directly shape future activity 

  • Owning the core Direct Analytics systems including the Direct Data Studio and Direct Control Tower  

  • Accountable for quality and reliability of these systems including both data and standardised visualisations. Own the alignment of KPIs and standardisation of visualisations 

  • Being the go-to Direct-to-Consumer data and visualisation contact  

About you

  • 5 years plus experience in Ecommerce analytics with an ability to thrive in a fast-paced, constantly evolving trading environment

  • Solution-oriented, focussed on improvement opportunities and confident to voice recommendations

  • Detailed experience with web analytics tools (such as Adobe Analytics, GA4)

  • In-depth experience of Google Big Query, SQL and Tableau or Looker

  • Strong knowledge in any of the following analytics disciplines an advantage: marketplaces (e.g. eBay, TMall, Rakuten), social shopping, live shopping, pricing, digital shelf, last-mile delivery, payments, physical retail

  • DMP / CMP experience a benefit

Benefits


Financial

  • Performance related bonus scheme

  • Competitive pension scheme

  • Life assurance and income protection

  • Discounts on Dyson machines and retail discounts

  • Free bus travel to and from campus (from Bristol, Chippenham and Swindon)


Lifestyle

  • 27 days’ holiday (plus bank holidays)

  • Free on-site lunches, fruit and hot drinks

  • Free on-site sports centre, gym, hair-salon, lifestyle assist (concierge)

  • Electric vehicle salary sacrifice scheme

  • Ability to purchase additional holiday


Health

  • Private medical insurance and dental insurance

  • Employee assistance programme, digital GP, prescription service, fertility treatment support


#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.