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Head of Facilities Hard Services, UK


Dyson Services
United Kingdom - Malmesbury Office

About us

Hard services constitute a key strategic pillar of the estates function which supports and ensures regional Dyson properties operate smoothly, compliantly and meet their growth plan. Within the UK, the estates team manage properties comprising office spaces, R&D laboratories, collaboration & innovation spaces, events spaces, warehousing and landscaped grounds.

This position will play a key role in delivering against our goal of offering a best-in-class workplace experience by providing subject matter expertise in facilities hard services. The Head of Hard Services will engage with various stakeholders pro-actively and lead dedicated teams to provide solutions which meet ambitious organisational targets. As a member of the estates leadership team the Head of Hard Services will provide strategic leadership for estates and support to the UK Estates Director.

About the role

Lead the operational maintenance of UK sites.Design and deliver the long-term strategy for hard services including but not limited to:

  • Reactive maintenance process and delivery model

  • Planned maintenance strategy and delivery model

  • Building systems & performance

  • Small works (Core Projects) programme

  • Buildings compliance

  • Permitting & safety

  • Develop and implement key strategic management tools such as reactive maintenance processes, asset registers, forward maintenance registers and planned maintenance schedules,

  • Support troubleshooting of complex technical problems and provide suitable solutions. Coherently present solutions and justify the resources required, 

  • Direct, own and manage maintenance records demonstrating effective and robust maintenance regimes,

  • Own and be accountable for compliance,

  • Lead and direct the maintenance team to ensure effective and efficient maintenance activity, both reactive and planned,

  • Lead the buildings systems team to identify and propose high impact enhancements and improvements in buildings systems,

  • Lead the core projects team to deliver the target programme and to develop and implement appropriate governance and cost control systems,

  • Own estates permitting, collaborating with Dyson Health & Safety,

  • Manage estates maintenance spending, tracking actuals and ensuring performance to budget,

  • Provide strategic spend forecasting aligned to the key management tools described above,

  • Review and justify capex and opex requests, support cost efficiency programs,

  • Identify and propose innovative new approaches and models for the delivery of key maintenance activity,

  • Identify and deliver continuous improvements, raising standards across all our UK locations,

  • Collaborate with other functions to meet security, safety, environmental and health & safety compliance,

  • Be the single point of contact for hard services, providing strategic updates to the UK Estates Director for onward communication to Dyson Executives,

  • Be an inspiring leader for the hard services teams, creating engagement, enthusiasm and drive,

  • Be responsible for people training and development, engendering a culture of continuous professional development,

  • Lead best practices and lessons learnt sharing, as well as standardise work processes and procedures across all sites.

  • Effectively coordinate activities with local stakeholders pertaining to operations, core projects and estates’ programmes to ensure smooth delivery, transparency and consistency

  • Act as an advisor and advocator of effective industry practices and best-in-class practices. Strive to achieve the best-in-class standard.

  • Support other region’s work requests when called upon.

About you


  • Master or bachelor’s degree in engineering or estates management from a reputable university,

  • At least 15 years of working experience in facilities / estates and a minimum 5 years experience in a senior management role,

  • Demonstrable leadership skills and strategic thinking,

  • Thorough understanding of effective outsource delivery models,

  • Highly proficient in systematic problem solving and process control techniques,

  • Sound knowledge of materials and skilled labor costs, allied to thorough understanding of facilities install and remediation engineering,

  • Comprehensive understanding of relevant local codes of practices, including safety, health and environment.

  • Professional certification(s) in engineering or facilities management is an advantage.


  • Strong planning and organisational capability,

  • Highly proficient in strategic thinking and analytical skills in trouble shooting,

  • Ability to connect facilities operations and maintenance methods to end user requirements and experience,

  • Excellent management and communication skills,

  • Strong team player allied to an ability to work independently,

  • Enjoy interacting with people, especially at the senior management level,

  • Diligent, committed and open to new ideas.



  • Performance related bonus scheme

  • Competitive pension scheme

  • Life assurance and income protection

  • Discounts on Dyson machines and retail discounts

  • Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)


  • 27 days’ holiday (plus bank holidays)

  • Free on-site lunches, fruit, and hot drinks

  • Free on-site sports centre, gym, hair-salon, lifestyle assist (concierge)

  • Electric vehicle salary sacrifice scheme

  • Ability to purchase additional holiday


  • Private medical insurance and dental insurance

  • Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.