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Internal Sales Team Leader


Business Development
United Kingdom - Malmesbury Office

About us:

  • Much has changed since James Dyson launched the bag less vacuum that started our business. In the time since, Dyson engineers have invented heat-free hand dryers, bladeless fans, long-life LED lighting and even our own digital motor.
  • Dyson has even broader ambitions still. With a future technology pipeline spanning 25 years, the next few are set to be our busiest yet. So get ready for the next big thing.
  • As Dyson's most established market, Great Britain and Ireland provides unique challenges to our growth. We thrive on confronting these head on: focusing on new sectors with a more targeted sales and marketing approach to fight off tough competition and provide our customers and theirs the sort of experiences people expect from Dyson.
  • This builds great camaraderie and cross-team support - and motivates us to set increasingly ambitious targets.
  • You will lead a Team consisting of Inside Sales Executives and an Aftersales and Care
  • Executive to prepare and execute strategic, targeted activity, to generate new business for the Dyson Professional (b2b) channel business.

About the role

  • Lead, drive and coach the Inside Sales Team on;
  • Company research identifying key players and Decision Makers using existing CRM, LinkedIn and/or online search engines
  • Researching business trends and initiatives to understand where Dyson will support their business visions
  • Preparation of robust monthly outbound Call Plans dedicating specific time to the areas that need your dedication and focus
  • Completion of a prospecting Pass System proven to generate more success than sporadic contact attempts
  • Regular catch ups with ‘POD’ (cross-functional Team) members to assess the success criteria from activity to stop/start/continue in line with results
  • Being KPI driven with a minimum expectation of delivery against each prospecting day
  • Regular coaching reviews with your Line reports in respect of quality of communications and engagement (in line with the agreed activity in POD)
  • Being the go-to person in your POD for admin tasks relating to order generation and processing, servicing requirements and support
  • Being accountable for your own performance and highlighting where you need support as soon as you need it

About You

  • As an Inside Sales Team you also have responsibility for dealing with the Inbound enquiries received through different channels. We receive enquiries digitally through our website, via email to a shared inbox and over the phone following online searches of the Dyson website.
  • When these leads are received, you will lead the Team on:
  • Digital and email leads are to be followed up within 1 hour of receipt to qualify the enquiry and understand what it is they need
  • Telephone leads will be dealt with immediately
  • Where contact is unsuccessful you will follow up in a timely manner until you have either qualified the lead or reached a point where further progress cannot be made
  • Where there is specific need and purchase is going to be made you will process this dependant on a) volume, b) who it is for and c) the potential for further larger orders from the enquirer
  • As an Inside Sales Team you will have a target for Sales Gross Margin generated and this is set in accordance with the wider GB&I Dyson Professional Business.


Financial benefits:

  • Performance related bonus 
  • Company paid Life Assurance 
  • Discounts on Dyson machines 
  • Competitive pension scheme 
  • Purchase additional holidays  

Lifestyle benefits:

  • 27 days holiday plus statutory bank holidays 
  • Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon 
  • On-site parking 
  • Endless free coffee and tea, and a free lunch  
  • Free on-site hair salon 
  • On-site lifestyle Assist 
  • Electric vehicle scheme  

Health benefits:

  • Private Medical insurance for all employees 
  • Employee Assistance Program for employee and dependents 
  • Digital GP and prescription service 
  • Fertility treatment support 
  • On-site gym and sports Centre 
  • On-site wellbeing Centre 


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.