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IT Delivery Lead (Retail Industry)


Information Technology
Singapore - Technology Centre

About us

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. Our aim is to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success.

About the role

Dyson’s Global IT applications service has end to end accountability for the design, delivery and support of all business applications enabling Dysons global commercial, operational and enterprise business process. Forming a large proportion of the IT Function, the team are arranged into investment areas including Owner Experience & Retail, Supply Chain, Manufacturing, Finance & compliance and People and collaboration.

Reporting to the Delivery Manager, you will be responsible for:

  • Delivering value to Dyson’s business through enhancing and developing key technology platforms.

  • Develop and maintain a rolling backlog Business and IT change, challenging benefit and priority where required.

  • Working with Retail Product Owners, Technical Architects and Operations to ensure the right solutions are developed and implemented successfully.

  • Providing IT Delivery guidance and support to Retail Stakeholders and Product Owners.

  • Facilitating effective governance reviews with delivery partners on resource performance through regular service reviews.

  • Building and maintaining strong working relationships with delivery partners

  • Generating IT Leadership Team MI reports on the delivery performance and trends to help with effective strategic/tactical decision making.

  • Taking delivery ownership and be accountable for the overall quality of work.

  • Resolving problems and escalations on Product Management delivery commitments.

  • Managing team activities in line with Release and Service Management processes.

  • Ensure requirements are aligned with business objectives which are clearly communicated and understood by delivery teams

  • Aligning and coordinating product owners and delivery teams for backlogs, workloads and priorities.

  • Validating delivery partners estimates for development effort and managing escalations as required, removing blockers and provisioning resources for where needed.

  • Identifying any risks or issues found in your deliveries and escalating where appropriate.

  • Support and collaboratively improve Application Development Delivery

About you

  • Degree in software engineering or equivalent qualification or demonstrable experience of equivalent-level working

  • At least 3 years of experience as PM or as Delivery Lead in retail industry

  • At least 3 years of experience in delivering large-scale systems and applications

  • Experienced in team performance management

  • Ability to communicate clearly with technical and non-technical stakeholders

  • Experience with Agile project management & methodology

  • Experience in managing Scrum teams

  • Experience in working with collaboration tooling such as Jira, Confluence, MS Teams

  • Ability to hire, motivate and develop highly capable teams

  • Experience of working with enterprise-scale partners as well as niche vendors

  • Experience of working with globally-distributed, diverse teams


Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.