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IT Manager - SEA

Summary

Salary
Competitive
Team
Information Technology
Location
Singapore - Technology Centre

   

Dyson IT

The IT Manager, within SEA has full end-to-end responsibility of IT within the designated geography. The objective of this role is to mature the business capability across the geography through the innovative use of technology solutions, enabling our markets to continue to grow in terms of volume, market share, revenue and profit. IT is critical to Dyson business success and this is especially true as we expand our product range and global operations. By successfully deploying and operating performant, scalable and appropriate business solutions, Dyson is able to operate profitably and compete effectively in the face of intensifying global competition. In the digital age, the IT function seeks to positively transform the business through utilisation of innovative technology solutions and these solutions must be delivered at speed, releasing tangible business value as Dyson continues to grow. IT solutions must support the refinement of the existing core business model whilst also facilitating new revenue opportunities.

Market Overview

For SEA, Singapore is effectively a ‘home market’ with intense focus both internally and externally. With Singapore's reputation as a world leader in technology, it made sense for us to base our South East Asia commercial hub for sales and marketing there. With Dyson’s ambitions in South East Asia, the dynamic team has the huge job of telling the Dyson story and explaining to potential Dyson owners in Singapore, Malaysia, Thailand, Indonesia, Philippines and Vietnam the benefits of having a Dyson machine in their homes. South East Asia will continue to increase in importance and the whole area has huge potential future economic growth; we need to be agile and responsive to business requirements.

The role

The IT Manager, SEA reporting to Regional Head of IT Asia Pacific will be responsible for:

  • End-to-to end, full accountability for all aspects of IT within SEA. Including multiple operational locations c.300+ multi-functional employees (including subsidiary HQ, retail stores, service centres, distribution and call centres)
  • Partnering with the SEA business stakeholders to deliver IT solutions and services aligned to the business vision and mission objectives
  • Oversee, define and drive the SEA strategy and roadmap, in conjunction with Global IT teams, to deliver stable, predictable and cost-effective (to budget) IT services
  • Management local IT teams within SEA markets - attracting, selecting, retaining & developing talent
  • Driving the delivery of SEA regional Information Technology (IT) that optimizes quality and cost-efficient business and operational outcomes
  • Designing, developing, implementing and coordinating systems, policies and procedures in line with the global IT strategy, working closely with the Group IT functions
  • Project Management - co-ordination of the estimation, planning, tracking and execution of local IT solutions
  • Business Analysis, capturing, documenting and presenting business requirements
  • Consistently leveraging IT to add value to the business and make working more efficient and effective
  • Providing an exceptional IT service culture that really delivers for the organization and all stakeholders
  • Awareness and guidance of country specific legal and mandatory requirements impacting technology deployment or operations
  • Developing and maintaining strong relationships across all functions of the business, with local and global stakeholders, and establishing creditability and expertise across the Leadership Team
  • Articulating strategy and new initiatives into actionable, sustainable and measurable plans
  • Performing role of interface between local senior management and IT management at APAC and Global levels.
  • Agreeing estimates, costs, timescales and standards to be met and monitoring these through the project utilizing the established global IT project and programme management methodology
  • Maintaining organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies and aligning these with regional and global plans.
  • Maintaining quality service by establishing and enforcing organization standards
  • Planning, delivering and supporting IT infrastructure operations for Dyson
  • Providing leadership for delivery of 24/7 service operations and KPI compliance – including Vendor Management and incident / problem management
  • Partnering with End User Services and Infrastructure teams to develop a talented team of IT service desk and IT infrastructure engineers, who with others define, manage and support the entire IT operations for Dyson
  • Supporting the rapid build out of retail stores and help plan efficient deployment of IT structure and support, including network infrastructure, ePOS, and other activities as required
  • Participating in IT strategic planning, project planning and budget planning efforts
  • Managing the annual IT team Opex and Capex budget
  • Establishing and maintaining strong, strategic partnerships with vendors and service suppliers
  • Coordinating resources with the IT project management office (PMO)
  • Ensuring all project deliverables, budgets and timelines are met

Person Specification / Core Competencies

With experience in a similarly dynamic, international role and complex organisation, you’ll have a proven working knowledge of leading an IT function in the market working as part of a regional / global matrix managed team

  • Good communications Skills
  • Excellent organizational and planning ability
  • Excellent cross functional team management skills
  • Written and verbal skills - able to communicate at all levels of the business
  • Presentation skills - ability to communicate  confidently in front of a varied audience (internal & external stake holders)
  • Ability to work in a fast paced and challenging environment
  • Strong service management skills.
  • Team player leading by example
  • Adaptable / flexible – able to multi task
  • Approachable
  • Organized
  • Budget planning & accountability
  • Strong drive and motivation
  • Willingness to travel within APAC & to the UK (c.10% of working time)

Essential

  • A minimum of 7+ years of relevant experience
  • Experience of Marketing, Sales & Customer Service business processes / capabilities inc. Ecommerce, Retail and Customer Relationship Management (CRM)
  • Project & Programme Management – a proven track record of delivery - managing multiple and concurrent programmes / project scope, on time and to budget
  • Establish strategic direction - maintain a highly energized and innovative organisation, providing the resources necessary to effectively and efficiently execute delivery
  • Highly skilled in business partnering and relationship management working closely with customers and the IT delivery teams
  • Cross functional partnerships – identify, analyse and develop partnerships through collaboration and facilitation
  • Customer Focus - develop and maintain customer relations with internal stakeholders. Actively seek information to understand customers’ circumstances, problems, expectations and needs
  • Building a successful team - people management skills and a proven track record of building and managing an effective team, motivating others, promoting a productive work environment, listening to others and managing performance
  • Excellent communication and interpersonal skills are essential to develop customer relationships and work directly with executive management
  • Decision making – ability and willingness to make timely yet well-informed decisions regarding business strategy, direction and tactical delivery
  • Have experience of conducting business globally
  • Skilled in the process of vendor assessment through formal tender processes
  • Experienced in global vendor management
  • Degree educated (BSc/BA/B.E. in relevant field, Computers / IT desirable)

Desirable

  • Global work experience - including APAC & UK
  • Experienced in the formal use of Agile delivery methodologies
  • Magento, Salesforce CRM
  • SAP ECC / S4 HANA
  • Marketing Technologies

#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.