IT Specialist

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.

Dyson IT is mid-transformation. Our aim is to create a robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team; a team that is strategic, enabling business acceleration, growth, and success.

Specifically, the goal of IT at Dyson is to establish a reliable, available, and secure IT environment across Dyson offices and retail stores in a fast turnaround time. The IT team works in close ties with global and regional teams to ensure standard digital & IT solutions are implemented in the country. Working in IT would bring a lot of learning, exposure, and fun.

About the Role

Reporting the to the Senior IT Manager, the IT Specialist will support the delivery of a range of Information Technology activities and services to support Dysons technology requirements.

Main responsibilities include but not limited to:-

• Working proactively on specific assignments, BAU tasks and handling escalations from users and provide support

• Working on documentation, SOP, project documentation, updates to peers

• Liaising with regional and global teams and service providers for effective IT operations management and site support

• Working with partners and security teams to ensure services are secure

• Managing on-site technical change which impacts technical services ensuring minimal risk

• Manage 3rd Party relationships with key partners

• Oversee and provide exceptional support to Dyson frontline employees & teams, stores, and contact centre teams ensuring no disruptions to their services and operations

• Consistently leveraging IT to add value to the business and make working more efficient and effective

• Partnering with End User Services and Infrastructure teams to develop a talented team of IT service desk and IT infrastructure engineers, who with others define, manage and support the entire IT operations for Dyson

• Supporting the rapid build-out of retail stores and help plan efficient deployment of IT structure and support, including network infrastructure, ePOS, and other activities as required

About You

To be successful in this role, you will be dedicated to providing IT solutions and managing relations with key business areas and 3rd parties. You will be a confident communicator able to communicate complex IT information to a non-technical audience with clarity. You are a proficient problem solver who can manage ambiguity and deliver appropriate solutions, able to prirotise workload and perform in a fast paced and challenging environment.

Previous skills & experience:-

• Degree or Diploma in IT / Computer Science desirable

• Basic understanding of the Networking technologies and Servers

• Solid relevant experience in an IT role

• Customer Focused - Develop and maintain customer relations with internal stakeholders and actively seek information to understand customers’ circumstances, problems, expectations, and needs

• Third line fault repair and vendor escalations

Benefits

At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work – your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.

Outside of a competitive salary package, our team members receive additional paid annual and personal leave, a generous above market parental leave offering and ongoing learning and development opportunities.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. 

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.