- Netherlands - Amsterdam Office
Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different.
Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences are more important than experience. And attitude counts as much as aptitude.
About the role
We’re growing – fast.
The ambition for our local in market Dyson website business is huge. Our goal is to consistently grow our eCommerce business double digit year on year for next 5 years. Dyson.com is where all Dyson initiatives come together and is the single most visible touch point to our consumers. Dyson is about better ideas and better technologies, as the eCom trading manager you will play a role in bringing our eCom and digital plans and operations for Dyson.com in the Benelux
Description of the Role
At Dyson our Owner is central to everything we do, and your role will make sure that owners are getting fantastic experience, every day on our Dyson.com web shop. We run our eCommerce business using the eCom equation- traffic x conversion x average order value (AOV) and this role will have tasks & responsibilities working across all three of these areas in order to deliver top and bottom-line targets.
The Jr E-Commerce trading Manager will be together with the Trading Manager central to driving the trading performance of the Dyson.com business in the Benelux. You are expected to work closely with a network of marketing, supply chain and analytics colleague based in Dyson’s global as well as local functions in driving performance. Reporting into the eCom Trading Manager
Dyson is a fast paced and agile company with a lot of change. The below is an example of your main accountabilities but is not a complete list.
In close collaboration with the Trading manager, set the agenda for day-to-day trading of Dyson.com this ranges from running trading meetings, reporting weekly performance to leading development and delivery of plans to increase sales.
Own Site Revenue Performance: You will be accountable for site net revenue performance and focus closely on traffic, conversion and average order value within the eCom equation.
Stock and Forecasting: You will support on the forecasting process end to end for the Dyson.com business.
Activation Calendar: Working with marketing on national and bespoke plans and campaigns for Dyson.com to maximise revenue. This will include support on end to end management of Direct exclusive activity and the relevant process’s such as our pricing policy.
Traffic and Online Merchandising Plans: You will work closely with performance/ digital marketing and the merchandising and content teams to ensure consumer journeys are optimised and reflect the latest stock position.
Manage the CRM, working closing with the owner experience and marketing team to deliver the CRM targets and looking after our owners.
Own the relationships and strategy with our different CRM partners and platforms
Conversion Focus: You will work closely with stakeholders to review trends and recommend actions to improve conversion with key focus on the checkout experience.
Skills & Competencies
Owner first Mind-set: You’ll think first and foremost what these plans and actions do for our owner experience.
Comfortable with complexity and change: Comfortable adapting quickly and often to changes.
Ability to navigate matrix stricture: You’ll be comfortable working with diverse teams across the organisation and navigating a matrixed organisation.
Min 2 years' experience working in fast, target driven environment to deliver results, preferable in eCom, CRM management or Sales.
Strong excel skills, comfortable making fast data-based decisions
Prior knowledge of Adobe Analytics, Salesforce and Anaplan would be advantageous but not essential.
Strong communicator: Able to clearly communicate technical issues in a simple laymen’s terminology.
Keen eye for detail particularly within a digital setting
Has a bias for action and ability get things done with a positive attitude.
Fluent in English. Dutch or French would be an advantage
Competitive Salary Package
Discount on Dyson products
Company Pension scheme
29 days annual holiday plan
Company Fitness plan
EAP (Employee Assistant Programme)
Life Assurance Plan
Health Insurance – Medical Contribution
Eye Examination & Computer Glasses Reimbursement
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.