Skip navigation

Have you considered using our job search? Click here to search our current jobs.

Have you considered using our job search? Click here to search our current jobs.

Lead Project Manager, Customer Services

Summary

Salary
Competitive
Team
Project and Programme Management
Location
United States - Illinois Remote

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.  

About the Role:

The Lead Project Manager is a high caliber project manager highly proficient with project management framework, is a people leader, strong communicator and an expert with Powerpoint You have experience in working across multiple cross functional teams, various levels of the organization, with both internal and external stakeholders. You are used to managing projects or being the change lead on multiple projects / programs.

You take accountability for your work, not just focusing on the results, but how you execute your work while driving and motivating your team to also execute.

Objectives of this Role

  • Develop and mentor the project team to ensure maximum performance, providing purpose, direction, and motivation

  • Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation

  • To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments

  • Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements

  • Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes

  • Simplify complex challenges, develop visualizations and be able to tell a story

Daily and Monthly Responsibilities

  • Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects

  • Structure and manage integrated, multi-track project performance databases for multiple digital, print, social, broadcast, and experiential projects, with an eye on overall progress

  • Develop and maintain partnerships with outside resources—including third-party vendors and researchers

  • Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs

  • Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans

About You:

  • 5+ years project management experience

  • Hands-on experience with developing web technologies and software platforms for maximum usability

  • Proven success working with all levels of management

  • Strong written and verbal communication skills

  • Strong presentation skills

  • Professional certification—including PMP/PRINCE II

  • Previous success in producing deliverable software platforms

  • Strong attention to deadlines and budgetary guidelines

  • Experience developing in-house platforms for internal processes

  • Experience coaching and educating project teams to strengthen team members’ capabilities and skill sets.

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. 

Financial benefits: 

  • 401K with up to a 4% match 

  • Company paid Life Insurance and AD&D 

  • Flexible Savings Account (FSA) and Health Savings Account (HSA) 

Lifestyle benefits: 

  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time 

  • Pre-tax Commuter Benefits (applicable areas only) 

  • Generous Child Care Leave Program 

  • Wellness Program 

  • Employee Assistance Program 

  • Generous Dyson Product Discounts 

Health benefits: 

  • Multi-Level Healthcare Coverage Options 

  • Vision & Dental Coverage 

  • Company paid Short-Term and Long-Term Disability 

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.

#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.