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Lead Service Technician

Summary

Salary
Competitive
Team
Repair Services
Location
United States - Dallas Owner Center

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

 

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.  

About the Role:

  • Drive results of the service department at a new Dyson concept store, catering to both retail sales and product service
  • Deliver outstanding experiences through service repairs to enhance reasons to shop Dyson direct
  • Supports retail sales and experience to meet business demands
  • Remain agile, always learning new technical information and techniques to remain updated with rapidly changing technology
  • Determined to excel at new programs, leading the omni-channel virtual service and repair program
  • Leads by example, is first to model the Dyson journey in both service and retail
  • Assist in management of service team to achieve sales, customer service goals and repair targets
  • Support customer experience and sales by accurately managing inventory accuracy and supply levels
  • Communicates effectively, providing accurate feedback to optimize service department performance
  • Identify and capture sales opportunities with new and existing customers to drive revenue and achieve conversion rates
  • Handle and resolve escalated service, repair and customer issues
  • Provide effective technical training and coaching to technicians in service department and partner with Store Leadership for retail product sales training
  • Maintain a safe work environment by conducting daily quality assurance assessments and reviews
  • Ensures Store and Team compliance with all Dyson policy and procedures and swiftly executes changes

About You:

  • 3+ years product servicing and/or hands on repair experience preferred
  • Experience troubleshooting product faults and providing proper resolution
  • Experience analyzing numerical data to create action plans
  • Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus
  • Passion for continued learning and inventory accuracy
  • Ability to supervise a small staff and manage P&L functions
  • Ability to build and maintain strong relationships with people at all levels of a business
  • Ability to work a flexible schedule including opening, closing, weekends, select holidays and required overtime
  • Ability to lift and move up to 50 lbs.

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts

Health benefits:

  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability


 


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.