- Supply Chain and Logistics
- Poland - Warsaw Office
About the role
Reporting to the Supply Chain Manager, the Logistics Coordinator manages the end-to-end order flow and supports our customers (both direct and retail).
Retail customer order management: ensure EDI integration processed or orders created manually. Releasing orders for delivery in line with any allocations provided. Securing booking slots and arrange deliveries on time. Being the POC for Key Account team, 3PL and retailers on all order book issues
Retail customer credit management, pricing management, and management of related disputes/charges
Manage Retail order book with market & 3PL to ensure outbound capacity
Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre
Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery and payment queries. Investigation and feedback on last mile failures
Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed
Ensure Invoicing process is complete and on time and resolve related issues
Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B
Independently and proactively following up on Order desk matters internally, with the customers and warehouses, serving as primary escalation point on day-to-day operational matters within the Market Order desk team, supporting the Logistics Manager/Order desk team lead in day-to-day topics.
Daily/Weekly reporting of order status
Work closely with the Continuous Improvement Manager – Cluster to improve Order desk processes, cost management and service levels
Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
Identify problems and find solutions
Understanding of Logistics Processes and tools
3PL, Logistics and transportation Systems knowledge
High organisation skills and time management
Excellent SAP skills
Excellent Excel skills
Business and results oriented
Ability to deliver under pressure and to tight deadlines
Self-motivated, independent, dynamic
Strong Analytical approach
Performance related bonus
Accidental Death and Dismemberment Insurance
Pension scheme with competitive employer contributions
Free fruit delivered for office staff, free coffee and tea
Cafeteria Benefit – wellness programme, cinema tickets, Multisport card etc.
Medical: Employee cover + opportunity to buy additional cover for family
Employee Assistance Program for employee and dependents
Reimbursement for costs of eyeglasses (every 2 years)
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.