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Logistics Operations Manager - ANZ


Australia - Sydney Barangaroo Office

About Us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform, and look very different.

Our culture is unique; The mindset is geared to constant change and Dyson’s pace brings constant challenge. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up.

About the Role

We are looking for a highly operational and strategic leader to fill the position of Logistics Operations Manager.  Reporting to the Head of Supply Chain, this role oversees the end-to-end logistics for Australia and New Zealand and requires a manager who can excel at growing and managing a team of 4, driving continuous improvement.

Main responsibilities include but not limited to:-

  • Managing the end-to-end logistics service to fulfil the demand from both our B2B and B2C customers

  • Lead the team to manage daily logistics operation including warehousing and transportation with 3PL to fulfil customer orders

  • Own the resolution to manage the daily operation exceptions

  • Manage sales order processing team to secure precise and in-time order entry

  • Manage the logistics resource and capacity planning with 3PL to fulfil the demand fluctuation during peak and promo seasons

  • Manage the logistics SOP to drive the operation compliance with 3PL

  • Manage the reverse logistics, regular review of the return policy and assess the risk and opportunity to drive operation efficiency, compliance, and brand protection

  • Initiate projects to enhance the operation reliability and stability

  • Deliver the targets set for Logistics Operation (OTIF, Deliver to Promise, etc)

  • Work with Region for the annual supplier RFQ process and relevant contract management

  • Own the logistics spending, drive the cost saving project to achieve the annual saving target

  • Own the logistics systems, actively adapt new techniques to achieve higher logistics efficiency and visibility

  • Own the inventory management and make sure root cause is investigated and continuous improvement is implemented

  • Engaging with internal/external parties to drive the business needs

  • Customs engagement to understand the regulation and industry knowledge

  • Management of Special Operations: quality reworks, late configuration reworks, replacement of damaged packaging, bundling, in/out trade material

  • Ensure the e-commerce delivery experience is optimised

About You

To be successful in this role, you will bring your strong cross functional team skills and ability to deliver under pressure and to tight deadlines. You are results oriented, process driven with solid analytical skills.  

Previous skills & experience:-

  • Solid experience in People Management, Supply Chain or Logistics Management

  • Logistics experience in an eCommerce field or FMCG industry is advantageous

  • Experience of LEAN logistics management, project management is preferred

  • Good knowledge of logistics systems, e.g.  WMS, SAP is a plus


At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work – your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.

Outside of a competitive salary package, our team members receive additional paid annual and personal leave, a generous above market parental leave offering and ongoing learning and development opportunities.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. 


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.