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Logistics Operations Manager (m/f/d)


Germany - Cologne Office

About us

Dyson is a global technology company founded in 1993 in Malmesbury, UK. Over 13,000 people, including James Dyson himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. It's all about better ideas and better technologies to solve other people problems.

Since 1998 Dyson can be found on the German market. Over 150 people are responsible for the marketing and selling out all our Dyson products.

About the role

Reporting to the Head of Supply Chain - Cluster, the Operations Manager - Market is operationally responsible for the capacity, costs and performance of the 3PL and 4PL within the cluster and is akey business partner to all Senior Supply Chain Managers and Logistics Manager within the cluster. 

Main responsibilities:

  • Ensure cost control across the logistics function, including managing logistics POs and budget monitoring process 

  • Domestic and international travel requirement of approx. 25%

  • Align and standardise 3PL and 4PL ways of working within the cluster  

  • Drive and align MBR/QBR meetings in conjunction with LSP  

  • Ensure LSP’s are informed with latest forecast cycles (aligned with internal stakeholders) 

  • To be the Contract Manager for 3PL and 4PL providers supported by KPIs and performance reviews.  Ensure regular reporting of performance 

  • Lead the tendering/contracting process for all 3PLs/4PLs within the Market, understand market offerings for alternative providers for 3PL and 4PL services 

  • Understand customer propositions and expectations within the market, and align the Logistics function to support 

  • Ensure 3PL/4PL capacity matches market requirements over the lifetime of the contract, especially at Peak periods. Provide meaningful forecast in order to make 3PL/4PL organize properly its space and operations 

  • Monitor 3PL/4PL logistics costs and KPI’s supporting and pushing in reach higher performances within defined budget 

  • Guide and Monitor 3PL/4PL to operate in compliance with Dyson Profit Protection guidelines 

  • Identify process changes for improving Logistics and other Supply Chain topics optimizing cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented in Market Logistics.  Ensure all processes are optimised, documented and followed 

  • Secure overall orders fulfilment journey reporting on sales order dispatch status  

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role. 

  • Identify problems and find solutions. 

About you


  • +5 years of similar working experience on both customer and LSP side 

  • Proven experience and passion in driving Logistic processes  

  • Strong knowledge on Logistic Management methodologies 

  • 3PL & 4PL experience and knowledge 

  • Contract management experience 

  • Ability to lead and inspire a team both internally and externally 

  • Fluent in English and business proficient in German


  • Business and results oriented 

  • Attention to details without losing bigger picture 

  • Ability to deliver under pressure and to tight deadlines 

  • Continuous improvement approach 

  • Self-motivated, independent, dynamic  

  • Strong cross functional team skills 

  • Critical mind-set


  • Company Bonus Scheme

  • Pension scheme

  • 30 days holiday

  • Subsidized sport activities

  • Jobrad (Bicycle leasing)

  • Discounted Dyson machines

  • Corporate Benefits

  • Fare Subsidy for local public transport or on-site parking

  • 24/7 accident insurance

  • Relaxed dress code

  • Flexible working hours

  • Coffee, tea, water and ice cream in the summer

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.