Business Security & Investigations, Assistant Manager

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

From its beginnings in cyclonic vacuums, Dyson’s portfolio has grown to include five main areas of technology: Cord-free and corded vacuum cleaners, hand dryers, lighting, environmental control machines (purifying fans, heating and cooling fans and humidifiers) hair styling tools (Hair dryer, multi-styler and hair iron) and now extended to a wearable category (Dyson Zone).

Overview of the department:

Profit Protection is a remit under the wider Global Security team. The role is a standalone role in Korea, and will report to the Regional Profit Protection Manager (based in Singapore)

The Profit Protection team is to ensure that Dyson people, assets and reputation are secured with the adoption of a security posture relevant to the threats the Dyson brand, and the countries where Dyson have an Omni channel Retail presence face.

In addition, the team is responsible for the security strategy and standards within the retail supply chain and will conduct any investigations concerning loss within the offline retail / logistics environment. This includes new product launches and all risks associated throughout the adoption of the new machines (including creation of marketing collateral, along with potential reseller market risks associated to those reporting to sell Dyson products without approval to do so).

The team has a focus on strategic loss identification, prevention and reduction aspiring to utilize market leading best practice, technology and people.

About the Role

The Business Security & Investigation AM's role includes investigations of the; supply chain, offline and online retail, distribution of counterfeit goods as well as grey goods, new product launches, fraud, theft, false accounting. The position will oversee investigations, audits, training and other assigned tasks within their region of responsibility.

Key responsibilities:

• Perform investigative duties of a complex and highly sensitive nature ensuring all investigations are conducted with professionalism, sensitivity, integrity and in compliance with the company’s rules, policies, and regulations.
• Assess and address the risk of loss and security to the Offline Retail Stores, Supply Chain Facilities and Omni Channel environment, evaluating the risks of existing controls for weaknesses and learning from the investigations undertaken.
• Work with the Regional Profit Protection Manager to address the risk of loss and security to the Offline Retail Stores, Supply Chain, National Wholesale accounts, reselling partners, refurbishment centres and the Omni Channel environment, evaluating the risks of existing controls for weaknesses and making recommendations for improvements.
• Collect data through in-house and publicly available information to identify unusual activity.
• Conduct regular compliance audits, locally and remotely, to ensure offline sites are mitigating risk and are in line with business requirements.
• Work with local law enforcement agencies to build partnerships and close out investigations.
• Provide inventory accuracy and management support to direct retail where needed in accordance with agreed guidance.
• Provide onsite Profit Protection focused training to local employees.

About You (Skills & Experiences)

• Over 5 years of experience of investigating financial loss or commercial shrinkage including investigation interviewing.
• Strong analytical and problem-solving skills
• Korean - Native level, English - Business level
• Strong attention to detail and accuracy – tireless in getting the right result
• Able to work in multi-cultural and diverse environments and geographies.
• Ability to travel within the region of responsibility.
• High ethical standards, self-discipline and confidentiality.
• Excellent verbal and written communication, interpersonal skills, with the ability to interact with people at all levels.
• Can operate at pace and with the highest levels of integrity
• Prioritise conflicting demands, organise own agenda and work under pressure.
• Proficiency in Microsoft Office packages is essential, including Excel, Word, Outlook and PowerPoint.
• Profit Protection experience in a Retail Environment
• Profit Protection experience in the Logistics and Supply chain arena
• Prior experience in delivering workplace training both face to face and virtually

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.