Marketplace Account Manager

About Us

Dyson is a global technology company on a mission to improve people’s lives: whether that be by making the air they breathe safe and clean, or connecting them to high performing machines which keep their homes clean.

About the Role

As the Marketplace Account Manager, you will be responsible for delivering monthly sales volumes and communicating and escalating as appropriate any changes to target, forecast or LE. You will own the eCommerce equation for all 3 marketplaces, leading ongoing analysis of marketplace performance, optimising content and campaigns as required.

Main responsibilities include but not limited to:-

• Deliver assigned forecast on monthly, quarterly and yearly basis

• Seek consensus and approval from internal stakeholders for proposed plans/promotions and negotiate with marketplace counterparts

• Monitor marketplace sales and inventories and assess risks/opportunities and implement best profit solutions

• Contribute to and implement channel strategies that optimise Marketplace opportunities and Dyson profitability in line with Australian goals

• Work closely with Direct Commercial team to align campaign activity with commercial targets

• Builds bespoke activation plans and secure stock to support upcoming campaign plans

• Lead R&O throughout the month for Marketplace and report to Commercial Team

• Lead strategy and joint business planning with each marketplace partner

• Negotiate with external stakeholders to deliver the Dyson digital experience on marketplaces

• Lead content & optimisation executive to deliver on merchandising and advertising objectives for each marketplace

• Drive marketplace strategic objectives for each account – uninterrupted journeys, auto registration and live chat

• With support of content & optimisation executive deliver and maintain high scores on EDGE merchandising audits

• Accountability for all business processes related to the position, for example accounts receivable, legal, customer service, and all related administrative due diligence

• Be a strong voice to raise the profile of marketplaces to the wider Australian business

• Work closely with the Dyson Group Marketplace Manager to ensure the marketplace business contributes to the wider Global Direct ambition and aligns with global trading strategy

About You

To be successful in this role, you will be passionate about digital, always looking to learn the most cutting-edge methodologies in web marketing and in eCommerce. You possess the ability to think strategically and develop long term plans for the marketplace channel and be a self-starter with lots of initiative.

Previous skills & experience:-

• Solid experience in digital account sales/eCommerce

• Diverse experience supporting sales, operations, eCommerce, category management and financial analysis required

• Excellent presentation and influencing skills

• P&L proficiency and ability to optimise return on investment of marketing spend

• Good analytical, and proven negotiation and closing skills

• Experience of CMS ideal or at least knowledge of the process involved in delivering content online

• Experience critiquing creative work

• General understanding of digital marketing tactics

• Proven ability to accurately forecast demand

• Well organised with proficient time management skills and ability to prioritise and multitask with shifting priorities in a fast-paced environment

• Strong communication both written and verbal

Benefits

Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.

At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.