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Marketplace Ecommerce Manager

Summary

Salary
Starting salary will be determined based on experience and credentials
Team
Digital
Location
Chicago, IL, USA

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with additional offices located in Aurora, Illinois and Ann Arbor, Michigan. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.

About the role

Responsible for managing and delivering the ecommerce financial goals for strategic Dyson marketplace accounts -- developing a playbook to hit objectives and executing flawlessly
  • Deliver and exceed the growth objectives for finished goods and parts across product categories
  • Partner with Demand Planning, Sales, and Finance to forecast and deliver sales/margin targets
  • Develop long term strategic roadmap for multiple key marketplace accounts 

Manage day to day trading, operations, and account relationships 
  • Manage product catalog and stock levels
  • Coordinate marketing, including promotional opportunities, pricing optimization, and content creation
  • Identify product, service, or marketplace issues, and partner with support teams to resolve 
  • Build and maintain relationships with contacts at each marketplace
  • Identify & implement opportunities to cross-sell and up-sell buyers within the customer journeys
  • Build processes, calendars to communicate merchandising and promotional plans to various teams across the organization

Develop and manage relationships and processes with internal business partners
  • Seek out decision makers and influencers. Create positive working relationships across all levels of the business
  • Partner with internal operations and supply chain teams to ensure marketplace SLAs are met
  • Be an advocate internally for our customers and ensure that we are delivering the best possible customer experience
Live the brand, foster a culture of teamwork and collaboration
  • Be an active subject matter expert on all things marketplace
  • Support and mentor team members 
  • Partner with other team members to support new opportunities as they arise
  • Be able to challenge self and others in accepting the norm, while working towards best practices
  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
  • Think outside of the box, identifying opportunities for improvement
  • Identify problems and solve

Fulfill other duties as required
  • Ensure that all Dyson communications on approved retailer web sites are compliant from an IP, legal & product team perspective
  • Stay current and informed on Marketplace best practice and policies
  • Perform QA on all product and offer launches online
  • Relish the opportunities to pick up new activities that fall broadly in the purpose of the role
  • Identify problems and solve them

About you

  • Minimum 4-5 as an eCommerce professional, including experience in Marketplace eCommerce sales and planning
  • Proven track record of successfully managing the third-party marketplace sales required (eBay, Amazon, Walmart, Newegg) 
  • Diverse experience supporting sales, operations, ecommerce, category management, and financial analysis required
  • Ability to think strategically and develop long-term plans for channels, retailers, and products
  • Proven negotiation and closing skills, both at the account and product sales levels
  • Good customer and cross functional interface capabilities
  • Excellent presentation and influencing skills
  • P&L proficiency and ability to optimize return on investment
  • Ability to accurately forecast demand
  • Data-driven and have superb analytical skills to enact tactical changes based on customer behavior analysis to improve commercial return
  • Do not accept ‘average’ or ‘ok’, only excellence is acceptable

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle benefits:
  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts
Health benefits:
  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer. #LI-DYSON

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.