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Online Demonstrator And Video Editor

Summary

Salary
Competitive
Team
Creative
Location
United Kingdom - Malmesbury Office

About Us:
                        
We are looking for a new demonstrator to join our in-house Global customer service film team. 

The team is responsible for the creation of online product films to support Global Dyson owners. We host the films on Dyson websites around the World and our own AskDyson Youtube channel.

About the role:

You will be working directly with the filmmakers; spending the majority of your time demonstrating support procedures in front of camera, but also sharing the role of video editing.


Here’s an example of the type of film you could be involved in creating: https://www.youtube.com/watch?v=W3Y8lrHXKvo

  • Liaising with the Senior and Junior filmmakers and Producer to establish an agreed body of necessary online support films. 
  • To clearly demonstrate supporting procedures in front of camera that will allow Dyson owners to successfully self fix, first time, every time. Note: no spoken voice is used in the films so communication will be conveyed via clear actions only.
  • Sharing the duties of editing all video and audio material. 
  • An Input into set design, to include deciding on necessary props and sourcing within a budget.
  • Reviewing copy supplied by the copy team and amending where necessary. 
  • Continually looking to enrich material to further excite/engage/improve the customer experience, ensuring self help fix rate percentage continues to increase, avoiding the need for customers to directly contact Dyson Helplines globally and further encouraging brand loyalty and improve NPS.
  • Fix and improve elements within your remit that you can see are not performing to their full potential. 
  • Identify problems and propose, effective purposeful solutions.

About You:

  • Confident in front of camera.
  • Happy to take direction from others.
  • Very patient and calm.
  • Outstanding communication skills.
  • Experience in video editing would be a benefit.
  • Experience in Final Cut Pro would be a benefit. 
  • Quality focus.
  • Constant drive to improve.
  • Proactive with a drive for results.
  • An exceptional team player that is happy to share workload. 
  • A problem solver.
  • Ability to be flexible.

Benefits:

  • Performance related bonus
  • Company paid Life Insurance
  • Discounts on Dyson machines
  • Competitive pension scheme
  • 27 days holiday plus statutory bank holidays
  • Free on-site parking
  • Subsidized café providing endless free coffee and tea, and a free lunch
  • Private Medical insurance
  • On-site gym

#LI


At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.